PC Matic - Best Antivirus Software Made in the USA

No PC Matic Phone Support – Here’s Why…

PC Pitstop, the maker of PC Matic, has been in business for 20 years.  In those 20 years, we have found online support to be the most effective and efficient for our users.  That being said, we do not offer phone-based support.  If someone calls claiming to be from PC Matic, they’re likely trying to scam you.  After all, they are falsely portraying a legitimate company, so their intentions cannot be great.

If you find yourself in need of technical support, you may submit a helpdesk ticket by following these instructions:

How do I submit a request for assistance for my PC Matic software?

  1. Go to www.pcmatic.com/help, or access our support page via www.pcmatic.com or www.pcpitstop.com
  2. You will need to click on “Technical Support” then answer what kind of support you’re requesting.  
  3. You will then be prompted to answer questions based upon your assistance needs.
  4. If you have not found your question within the list of provided options, you may click on on “My Issue Is Not Here”, as seen below: 
  5. If you are still in need of technical assistance, you will have the option to create a help desk ticket, as seen here.  
  6. To submit the ticket, scroll down and click on “Submit Ticket”.
  7. Upon completion, you will receive a help desk ticket number, with instructions to check your email for a confirmation email from [email protected]

To access the full PC Matic User Guide, click here.

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6 thoughts on “No PC Matic Phone Support – Here’s Why…”

  1. Not very efficient. How did you “decide” that email is more efficient than communicating over the phone? I have a serious issue with a pop up that states PC Matic crashed. Im supposed to just wait until you can get to my issue and have me type out all communication? Um… let me tell you from a customer view, this is NOT very efficient. So what do I do now?

  2. I just did a scan on my PC and after the scan you asked for my password I
    put my password but it did not accept my PW and I cannot use my computer.
    I shut it down and when it came back it was still trying and PW. My computer
    is locked down. I can’t use it. Please help me. I cannot even get my desk top
    open. All I can see is a white screen and a red heart waiting for a PW,

    1. Hi George, are you having issues logging into your computer account after a reboot? PC Matic wouldn’t stop you from using your computer if you weren’t logged in, only our program wouldn’t work but everything else would be fine. If you’re at the windows login screen there should be a forgot password option to use.

      1. My PC is in danger on getting a virus because I can not get McAfee Total Protection to reinstalled on my PC . I have used McAfee for years and I am about sick of it !! I will install the first 2 sections and when it gets to the 3 section of the installation it gets to 83% to 90% and it turns red and says it can’t finish the installation ! I need help from McAfee but I can’t get any help from them !!

        1. Hi James, unfortunately, our team can’t assist you with getting McAfee installed on your computer. You’ll have to contact their support team for help.

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