Do not trust unsolicited callers
Reputable companies do not call consumers without their permission.
Cyber criminals are continuously advancing their scamming methods, including technical support scams. A technical support scam occurs when cyber criminals fraudulently represent a company offering technical assistance. Often times they will request to remote into your computer, during which they have every opportunity to take over its functionality, and even install malicious software. Beyond the threat of overtaking the device, they will also charge their victims hundreds of dollars. For what? Nothing. They aren’t fixing your computer. Their end game is one or more of the following: worm their way into your device, install malicious software, obtain personal information, gather payment data.
| Scam Phone # | First Seen | Last Seen |
|---|---|---|
| 1-800-267-8438 | 3/23/2020 | 3/23/2020 |
| 1-866-498-2488 | 3/23/2020 | 3/23/2020 |
| 1-833-461-0328 | 3/13/2020 | 3/13/2020 |
| 1-646-809-7611 | 3/5/2020 | 3/5/2020 |
| 1-844-512-4024 | 2/20/2020 | 2/20/2020 |
| 1-888-410-0907 | 2/17/2020 | 2/17/2020 |
| 1-832-241-6596 | 2/10/2020 | 2/10/2020 |
| 1-844-698-9748 | 1/23/2020 | 1/23/2020 |
| 1-855-576-9777 | 1/11/2020 | 1/11/2020 |
| 1-866-207-5935 | 1/11/2020 | 1/11/2020 |
Tech support scammers may call or text pretending to be a computer technician from a well-known company. They say they’ve found a problem with your computer and often ask you to give them remote access to your computer. Then pretend to run a diagnostic test, in an effort to make you pay to fix a problem that doesn’t exist. Listen to an FTC undercover call with a tech support scammer
Tech support scammers may try to lure you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns of a security issue on your computer and tells you to call a phone number to get help.
These scams are often an attempt to reach users searching for technical support through search engines or social media outlets. If you’re looking for tech support, go to a company you know and trust.
Reputable companies do not call consumers without their permission.
If someone calls you to tell you that you have a problem you had no idea about, don’t believe it. Hang up and do your research before accepting any help.
Make sure you are on the official website or call the real help line before sharing personal information or paying money.
If you have a real technical problem, seek help from a reputable company or individual. Never allow a stranger to access your computer remotely.
If your computer is running Windows, for example, check for updates, new operating systems, and technical support directly from Microsoft.
PC Matic offers US-based online technical support, seven days a week completely free of charge. Based on over 21 years of service, we have found online support to be the most effective and efficient for our users. We do NOT offer phone based support. There are three ways to access PC Matic support:
Our dedicated technical support team is available 7 days a week to effectively assist our customers.
Online Support
Our technical support department can be reached through the Support option located in your PC Matic app.
Our technical support department can be reached via email using the link below.
Email SupportHundreds of thousands of families around the world trust PC Matic to protect their home devices.
PC Matic Pro provides security and device management for public and private organizations of any size.