PC Matic Cancellation and Refund Policy

Effective date: January 1, 2024

Thank you for choosing PC Matic for your cybersecurity needs. We strive to provide excellent products and services to our customers. In the event that you are not completely satisfied with your purchase, we offer a refund and chargeback policy as outlined below:

Initial and Renewal Order Refund Policy:

1. 30-Day Money Back Guarantee

  • Within the scope of our 30-day Money Back Guarantee, you can receive a full refund for the purchase of an annual subscription if the request is made within 30 days from the date of purchase.
  • The 30-day period begins on the date of purchase, as indicated on your order confirmation.
  • Similarly, each annual renewal order qualifies for a complete refund if the request is submitted within 30 days of being charged.

2. Refund Process

  • To request a refund, please contact our customer support team here
  • You will be required to provide proof of purchase, such as the email used to make the purchase, order number, and details of your transaction.
  • Refunds can only be processed to the original payment method used for the purchase.
  • You can expect a response from our team within 24 hours.

Note: Once processed, the refund will reflect on your payment method statement within 5-7 business days.

3. Refund Exclusions

  • Refunds for both first time and renewal orders will not be issued after the 30-day period has elapsed.

The following purchases are not eligible for a refund under our policy at PC Matic:

  • Software labeled as Not For Resale (NFR) and complimentary software;
  • Specific PC Matic packages bundled with other third-party offerings (e.g., when a third party sells our subscription alongside a computer);
  • Purchases that are completed, fulfilled, and renewed by a third party (e.g., app store, service provider, reseller, retailer, vendor, etc.);
  • Redeemed PC Matic services or instances where setup has been performed.

Contact Information:

For any questions or concerns regarding our refund and chargeback policy, please contact our customer support team here

PC Matic, Inc
2515 W 22nd. St
Sioux City, IA 51103

Changes to the Policy:

PC Matic reserves the right to modify, alter, or update this policy at any time. Any changes will be effective immediately upon posting on our website or other communication channels.

By purchasing and/or continuing to use our products and services, you agree to the terms outlined in this refund and chargeback policy.