Getting Started With PC Matic

Windows Instructions

Follow the instructions below to add a Windows device to a PC Matic account.
Supported Windows Versions: XP, Vista, 7, 8, 10

1. On the computer you wish to install on, open your web browser (Chrome, Firefox, Edge, etc.)
2. Type www.pcmatic.com/download into the address bar and press enter. View Screenshot
3. The installer file will automatically download. You may see it in the lower left corner of your browser (Chrome), or you can find it in your Downloads folder. View Screenshot 1 View Screenshot 2
4. Double click on the installation file, or click it once and press enter.
5. If prompted with User Account Control, click Yes. View Screenshot
6. Select your language and press OK View Screenshot
7. Read and accept the License Agreement and click Next. View Screenshot
8. Click Next to confirm the install location.
9. Click Next to confirm the start menu location.
10. Select if you want to create a desktop shortcut and click Next. View Screenshot
11. Select Install.
12. Once complete, select to Launch PC Matic and click Finish. View Screenshot
13. When PC Matic launches, click Login in the lower left corner. View Screenshot
14. Enter your PC Matic account email address and password and click Login. View Screenshot
15. You’ve completed installing PC Matic!
16. Now, run a scan and clean to complete the set up of your new computer! View How-To Video

Android Instructions

Follow the instructions below to add an Android device to a PC Matic account.
Supported Android Versions: 4.4 and up
Requires at least 1 GB of free space

1. On your Android Device, open the Google Play store. View Screenshot
2. In the search bar, type PC Matic and press enter. View Screenshot
3. Tap the PC Matic application in the list. View Screenshot
4. On the page for our application, tap Install. View Screenshot
5. Now click the Open button after installation completes. View Screenshot
6. Login with your PC Matic account email address and password. View Screenshot
7. You’ve completed installing PC Matic!

Mac Instructions

Follow the instructions below to add a Mac device to a PC Matic account.
Supported macOS Versions: Sierra, High Sierra, Mojave, Catalina, Big Sur

Follow the instructions for your version of macOS.

macOS Catalina & Big Sur

1. Click on the Download button above to download PC Matic Mac.
2. To complete the install process, you will need to know the administrator password for the computer. This is most likely the password you use to login to your Mac on a daily basis.
3. Navigate to where you downloaded and/or saved the .dmg installer file and double click it to begin the install process.
4. Once you double click the InstallPCMatic.dmg file it will open a new window called PCMatic with two files inside View Screenshot:
• PC Matic.pkg - This is our main installer file and what we’ll use to put PC Matic in place.
• Uninstall PC Matic.tool - This uninstall file is not used for Catalina & Big Sur. To remove PC Matic click the shield, hover over Troubleshooting/Help and select uninstall.
5. Open the PC Matic.pkg file and click Continue to start the installation.
6. Type in your administrator password and click Install Software. View Screenshot Once completed, click Close.
7. You should now see our PC Matic Mac icon appear in the Status Bar at the top of your desktop. It will begin as a red shield. View Screenshot
8. Click the red shield, and select "Register this computer" to connect this Mac with your PC Matic account.
9. Sign in with your PC Matic account information. View Screenshot
10. Once signed in, your Mac will prompt you to allow our system extension and full disk access. This is critical for antivirus products and must be allowed for PC Matic to protect your device. Click Open Security Preferences in the prompt. View Screenshot
11. In the Security and Privacy window at the bottom you will see “System Software from Application “PC Matic Tray” was blocked from loading”. Unlock the window by clicking the lock in the lower left corner and entering your administrator password. Then click the allow button. View Screenshot
12. After you click allow, the option will disappear.
13. Next, click Privacy at the top of the window. It is the last tab on the right. Scroll down on the left side and select Full Disk Access.
14. Place a checkmark in the boxes next to "PC Matic" and "PC Matic System Extension". Lock and close the Security & Privacy window. View Screenshot
15. Your shield will turn green and installation is now complete!

macOS Mojava, High Sierra, and Sierra

1. Click on the Download button above to download PC Matic Mac.
2. To complete the install process, you will need to know the administrator password for the computer. This is most likely the password you use to login to your Mac on a daily basis.
3. Navigate to where you downloaded and/or saved the .dmg installer file.
4. Double click the InstallPCMatic.dmg file to begin the install process.
5. Once you double click the InstallPCMatic.dmg file it will open a new window called PCMatic with two files inside View Screenshot:
• PC Matic.pkg - This is our main installer file and what we’ll use to put PC Matic in place.
• Uninstall PC Matic.tool - This is the uninstall file and can be saved somewhere on your computer for future use or the .dmg file can be re-downloaded to access it.
6. Open the PC Matic.pkg file and click Continue to start the installation.
7. Type in your administrator password and click Install Software. View Screenshot
8. During installation, your Mac will prompt you to allow our system extension. This is critical for antivirus products and must be allowed for PC Matic to protect your device. Click Open Security Preferences in the prompt.
9. In the Security and Privacy window at the bottom of the General tab you will see “System Software from developer ‘PC Pitstop LLC’ was blocked from loading”. Unlock the window by clicking the lock in the lower left corner and entering your administrator password. Then click the allow button.View Screenshot
10. After you click allow, the option will disappear.
11. Close System Preferences.
12. Once the install completes, click Close.
13. You should now see our PC Matic Mac icon appear in the Status Bar at the top of your desktop. It will begin as a red shield. View Screenshot
14. Click the red shield, and select "Register this computer" to connect this Mac with your PC Matic account.
15. Sign in with your PC Matic account information. View Screenshot
16. Your shield will now turn green.
17. Installation is complete