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Getting Started

Everything you need to know to get started and secure your devices with PC Matic.

Helpful Resources
Windows Instructions Mac Instructions Android Instructions FAQs How-To Videos PC Matic Tour

Windows Instructions

Follow the instructions below to add a Windows device to a PC Matic account.
Supported Windows Versions: XP, Vista, 7, 8, 10

Download
  1. On the computer you wish to install on, open your web browser (Chrome, Firefox, Edge, etc.)
  2. Type www.pcmatic.com/download into the address bar and press enter. View Screenshot
  3. The installer file will automatically download. You may see it in the lower left corner of your browser (Chrome), or you can find it in your Downloads folder. View Screenshot 1 View Screenshot 2
  4. Double click on the installation file, or click it once and press enter.
  5. If prompted with User Account Control, click Yes. View Screenshot
  6. Select your language and press OK View Screenshot
  7. Read and accept the License Agreement and click Next. View Screenshot
  8. Click Next to confirm the install location.
  9. Click Next to confirm the start menu location.
  10. Select if you want to create a desktop shortcut and click Next. View Screenshot
  11. Select Install.
  12. Once complete, select to Launch PC Matic and click Finish. View Screenshot
  13. When PC Matic launches, click Login in the lower left corner. View Screenshot
  14. Enter your PC Matic account email address and password and click Login. View Screenshot
  15. You’ve completed installing PC Matic!
  16. Now, run a scan and clean to complete the set up of your new computer!
Download PDF Instructions

Mac Instructions

Follow the instructions below to add a Mac device to a PC Matic account.
Supported macOS Versions: Sierra, High Sierra, Mojave, Catalina & Big Sur

Download

macOS Catalina & Big Sur

  1. Click on the Download button above to download PC Matic Mac.
  2. To complete the install process, you will need to know the administrator password for the computer. This is most likely the password you use to login to your Mac on a daily basis.
  3. Navigate to where you downloaded and/or saved the .dmg installer file and double click it to begin the install process.
  4. Once you double click the InstallPCMatic.dmg file it will open a new window called PCMatic with two files inside: View Screenshot
    • PC Matic.pkg This is our main installer file and what we’ll use to put PC Matic in place.
    • Uninstall PC Matic.tool This uninstall file is not used for Catalina & Big Sur. To remove PC Matic click the shield, hover over Troubleshooting/Help and select uninstall.
  5. Open the PC Matic.pkg file and click Continue to start the installation.
  6. Type in your administrator password and click Install Software. Once completed, click Close. View Screenshot
  7. You should now see our PC Matic Mac icon appear in the Status Bar at the top of your desktop. It will begin as a red shield. View Screenshot
  8. Click the red shield, and select Register this computer to connect this Mac with your PC Matic account.
  9. Sign in with your PC Matic account information. View Screenshot
  10. Once signed in, your Mac will prompt you to allow our system extension and full disk access. This is critical for antivirus products and must be allowed for PC Matic to protect your device. Click Open Security Preferences in the prompt. View Screenshot
  11. In the Security and Privacy window at the bottom you will see System Software from Application “PC Matic Tray” was blocked from loading. Unlock the window by clicking the lock in the lower left corner and entering your administrator password. Then click the allow button. View Screenshot
  12. After you click allow, the option will disappear.
  13. Next, click Privacy at the top of the window. It is the last tab on the right. Scroll down on the left side and select Full Disk Access.
  14. Place a checkmark in the boxes next to "PC Matic" and "PC Matic System Extension". Lock and close the Security & Privacy window. View Screenshot
  15. Your shield will turn green and installation is now complete!
Download PDF Instructions

macOS Mojava, High Sierra & Sierra

  1. Click on the Download button above to download PC Matic Mac.
  2. To complete the install process, you will need to know the administrator password for the computer. This is most likely the password you use to login to your Mac on a daily basis.
  3. Navigate to where you downloaded and/or saved the .dmg installer file.
  4. Double click the InstallPCMatic.dmg file to begin the install process.
  5. Once you double click the InstallPCMatic.dmg file it will open a new window called PCMatic with two files inside: View Screenshot
    • PC Matic.pkg This is our main installer file and what we’ll use to put PC Matic in place.
    • Uninstall PC Matic.tool This is the uninstall file and can be saved somewhere on your computer for future use or the .dmg file can be re-downloaded to access it.
  6. Open the PC Matic.pkg file and click Continue to start the installation.
  7. Type in your administrator password and click Install Software. View Screenshot
  8. During installation, your Mac will prompt you to allow our system extension. This is critical for antivirus products and must be allowed for PC Matic to protect your device. Click Open Security Preferences in the prompt.
  9. In the Security and Privacy window at the bottom of the General tab you will see System Software from developer ‘PC Pitstop LLC’ was blocked from loading”. Unlock the window by clicking the lock in the lower left corner and entering your administrator password. Then click the allow button. View Screenshot
  10. After you click allow, the option will disappear.
  11. Close System Preferences.
  12. Once the install completes, click Close.
  13. You should now see our PC Matic Mac icon appear in the Status Bar at the top of your desktop. It will begin as a red shield. View Screenshot
  14. Click the red shield, and select Register this computer to connect this Mac with your PC Matic account.
  15. Sign in with your PC Matic account information. View Screenshot
  16. Your shield will now turn green.
  17. Installation is complete
Download PDF Instructions

Android Instructions

Follow the instructions below to add an Android device to a PC Matic account.
Supported Android Versions: 4.4 and up - Requires at least 1 GB of free space

Google Play
  1. On your Android Device, open the Google Play store. View Screenshot
  2. In the search bar, type PC Matic and press enter. View Screenshot
  3. Tap the PC Matic application in the list. View Screenshot
  4. On the page for our application, tap Install. View Screenshot
  5. Now click the Open button after installation completes. View Screenshot
  6. Login with your PC Matic account email address and password. View Screenshot
  7. You’ve completed installing PC Matic!
Download PDF Instructions

Frequently Asked Questions

Have a question about PC Matic? You may be able to find the answer among our FAQs below!

I just purchased PC Matic, now what do I do?

Congratulations! You just took a major step towards securing your devices from today's newest threats. After purchasing PC Matic, the first step is to begin installing it on each device that you want to protect. You can follow along with the installation instructions on this page, or watch our Installation Tutorial for a detailed walkthrough.

How do I login to PC Matic?

To login to PC Matic and register your computer, open PC Matic and look in the lower-left corner of the PC Matic window. Click the word "Login" and enter the email address and password you set up for your account. You can also follow along with our Login Tutorial. If you need to reset your password, please visit our Technical Support page.

How can I tell if PC Matic is protecting me?

PC Matic's realtime protection component is called SuperShield. When installed, you will see a small shield icon inside the system tray of your computer. Look in the lower right-hand corner of your desktop and click the small arrow to expand the tray. If the SuperShield icon is green, you are currently protected. Learn More

How do I install PC Matic?

To install PC Matic, visit the Windows, MacOS or Android sections of this page. Once you select your operating system, follow the steps laid out to download the PC Matic installer, and complete the installation on your device. You can follow along with our tutorial video as well.

How do I run a PC Matic scan?

After PC Matic has been installed, you must run an initial scan and clean to remove any potential threats on your system. After this scan completes, you can create a scheduled scan to continue scanning your computer every week. Follow along with our Scan Quick Start video to learn how to scan your devices.

I need to update my PC Matic Account.

To adjust information on your PC Matic account such as billing information, updating your email, changing auto-renewal settings and more, visit our Account Update page and login with your PC Matic account. For more information about this process, follow along with our video tutorial.

How-To Videos

Follow along with PC Matic University instructor James and learn everything you need to know about PC Matic!

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