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Privacy Policy

Published Date: May 24, 2018

To protect your privacy, we provide this notice explaining our complete online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested.


When do we collect your information?

We collect your information when you license and use our software, interact with portions of our website, forums, blogs, support center, and when you communicate with us via email.

The information that we collect.

Account information: PC Pitstop, Inc. software applications require an account to license and use. Depending on the software type, to create an account you enter your name, company position, company name, address, telephone number, mobile number, email address, password, and some basic information as part of the registration or purchase process. PC Pitstop, Inc. websites, such as blogs or forums, may require that you create an additional account. This account may include your display name or nickname, and email address.

In some cases, you may use PC Pitstop, Inc. websites without making an account and perform anonymous testing.

System information: PC Pitstop, Inc. software applications do not store any personal information (such as the contents of personal documents or web browsing history) stored on a device. In some cases this information may be accessed to provide services that pertain to the software purchased. The data collected from the device includes items such as:

  • System board, BIOS, CPU, video, and memory configuration.
  • Disk drives, disk controllers, and installed hardware.
  • System name, operating system version, IP address, and browser type.
  • System status such as CPU load and available disk space.
  • Programs running during testing.
  • Software installed on your PC.

Security Information: In order to provide accurate services, PC Pitstop, Inc. software may store an application and information relating to: application name, vendor name, digital signature, malicious URL, file hash, file path, file size, and execution information. With respect to the exceptions below, this information is never made available to or shared with a third party outside of PC Pitstop, Inc.

Cookies: PC Pitstop, Inc. software applications and websites use cookies on the site to provide memory of your session and if you requested for convenience items such as remembering your login information.

How we collect your information.

We collect your information directly when you choose to use various websites belonging to PC Pitstop, Inc. such as posting to our forums or commenting on a blog.

We may collect your information using Cookies. Cookies help us to analyze traffic, user activity, administer our website, and aggregate information about our user base as a whole. You can always change your browser options to no longer accept Cookies from certain websites, although this may hinder your access to certain portions of our websites and services.

We collect your information through the use of our software, which transfers information between your computers that run the software and our servers. This is a necessary component for the software to function, and to verify your license status.

How we use your information.

With respect to the exceptions below, we do not share your personal information with third parties.

Information transfer: PC Pitstop, Inc. is based in the U.S. and the information we collect is governed by U.S. law. PC Pitstop, Inc. processes information on servers in the United States of America. Your information may be transferred to, and used, in locations outside of your state, province, country or other governmental jurisdiction where the privacy laws may be different than those in your jurisdiction.

Account information: The personal information that you voluntarily give us (name and email address) is kept strictly confidential, and will not be sold or made available outside of PC Pitstop, Inc. When you create or change your account, we will send a message to the email address confirming the changes made and options you have chosen. PC Pitstop, Inc. periodically distributes an email newsletter, and you choose whether you want to receive a newsletter from us when you create your account. If you later decide not to receive the newsletter, you can remove yourself from the mailing list at any time; see "How can you access or correct your information?".

System information: The information we collect about your device is stored in our database, analyzed, then presented to you in summary and detailed reports, along with any tips that you can implement to improve system performance and security.

As part of our market research model, we collect aggregate information about all of the devices tested. This data is derived directly from the PC Pitstop, Inc. data collection described above. During this process, your anonymity will be 100% protected. We only look at trends in totality, not at the individual level.

The personal information that we store as outlined above will be kept as long as necessary for business operations and then securely destroyed or anonymised.

Exceptions

Cookies: To be able to remember your device’s test results as you use our site and software, we use cookies. PC Pitstop, Inc. does not use cookies to track devices in locations outside our site. No personal information is collected through the use of PC Pitstop, Inc. cookies. You must accept some cookies for the site to work, but others are optional.

Google: Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of our websites, to prepare reports on its activities and share them with other Google services. Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here.

Third Party Service Providers: We may use third party service providers to help us administer and provide our services. Your personal information may be accessible to these third parties but they are contractually obligated to not to disclose or use your information outside of our business relationship. These services may cover: payment and order processing, marketing and email communications, cloud computing infrastructure, research and analysis, performing services on our behalf and providing customer service.

Business Transactions: Information that we collect from our users, stated above, is considered an asset of our business. If PC Pitstop, Inc. was acquired during a merger or acquisition your personal information may be shared or transferred to the third party that made the transaction. We will notify all customers via our website and via email if any change in ownership occurred and how that affects your personal information.

Government/Law Enforcement: We may disclose personal information to government agencies, law enforcement officials, and private parties as we, in our sole discretion, believe necessary: to satisfy or comply with any applicable law, regulation or legal process; to respond to lawful requests, including subpoenas, warrants or court orders; to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and to prevent or stop activity we consider to be illegal or unethical.

In certain situations, PC Pitstop, Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. While we take data protection precautions, no security measures are completely secure, and we do not guarantee the security of user information.

Updating Email Preferences

If you prefer to not receive emails from PC Pitstop, Inc. about our products or services, please follow the steps below:

1. Visit the PC Pitstop, Inc's email preferences page.
2. Enter the email that PC Pitstop emails are being delivered to.
3. Under current subscriptions - Uncheck the box next to the email you no longer wish to receive and click submit.

How can you access or correct your information?

Account information: When you have created an account, you can access to review all your personally identifiable information that we collect at any time.

PC Matic Pro Partners can click on the link: https://partners.pcpitstop.com and log in with your email address and password. You may then change your information by clicking on Account Settings.

PC Matic Pro Customers can click on the link: https://portal.pcpitstop.com and log in with your email address and password. You may then change your information by clicking on Edit Company Info.

PC Matic MSP Customers can click on the link: https://portal.pcpitstop.com and log in with your email address and password. You may then change your information by clicking on Account Settings > Account Setup > Partner Info.

PC Matic Customers can click on the link: https://cart.pcpitstop.com/update.asp and log in with your email address and password. You may then change your account, customer, or payment information.

PC Pitstop Forum Users can click on the link: https://forums.pcpitstop.com and log in with your email address and password. You may then change your information by clicking on Account Settings.

If you have forgotten your password, we provide a mechanism that emails you a password reset link. Since the "forgot my password" feature sends your password reset to the email address that you used for registration, do not use an email address that can be accessed by others that you would not want to see or change your PC Pitstop, Inc. account information.

Your Rights

Users that reside in certain countries, including the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, restrict, and request deletion of your personal information. These rights are not applicable globally, however all PC Pitstop, Inc. users can manage and correct their personal information from their various account pages. See the above section on “How can you access or correct your information?”

Where applicable, at your request, we will inform you what personal data we have stored about you. Should we ever have false data about you stored, despite our efforts to only store accurate and current data, we will correct it promptly upon recognition or at your request. In case you want us to delete your personal data or revoke consent granted for certain processing of your personal data, please contact us using the method below.

Other Privacy Considerations

Children's Privacy: Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Links: Our websites may contain links to third party sites or services. If you provide information directly to a website or service that information is subject to that party’s privacy policy. Our privacy policy does not apply to those party’s and we cannot be held liable for their content, security, or privacy practices.

How to Contact Us

If you have questions of concerns about this privacy policy, please do not hesitate to contact us. https://www.pcpitstop.com/contact.asp.

PC Pitstop, Inc
2515 West 22nd Street
Sioux City, Iowa 51103
[email protected]
855-865-6655

Changes to this Privacy Policy

PC Pitstop, Inc. may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

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