One of the most common questions our support team receives is: “How do I know if my devices are actively being scanned?”
It’s a great question—you want peace of mind that your protection is working in the background. Here are two simple ways to verify your scans are running smoothly.
Method 1: Email Notifications
The easiest way to stay in the loop is to set up automatic email confirmations. You won’t have to log in to check; we’ll come to you.
How to set it up:
- Go to your Scan Schedules.
- Edit an existing schedule in the Email Options section.
- Select either Individual Emails (one per device) or a Summary Email (one digest for all).
- Enter the email address where you want the results sent.
Method 2: Management Console
If you prefer to dig into the details yourself, you can check the specific history for any individual device right from the portal.
How to check manually:
- Log in to your PC Matic Management Console at portal.pcpitstop.com.
- From the Devices menu, click on the specific Device Name.
- Look at the top of the device’s options menu for the Scan History listing.
What to look for:
- You can view the past 50 scans for that device.
- Success Indicators: A successful scan will display the scan type as “Scheduled Scan and Clean,” and the IP Address will be visible.
