Take a Screenshot Using Keyboard Print Screen Command

How to Take a Screenshot

Taking a screenshot is creating a copy of your PC’s screen.  This tool can be quite helpful on a daily basis, whether it’s with technical help or just sharing your view with others.

Follow this step-by-step guide to taking a screenshot with the Windows operating system.

  1. Go to the screen that you’d like to take  screenshot of.
  2. Click the Print Screen (Prt Sc) key on your keyboard to copy the screen.  If you want to copy only the active window on your screen, click Alt and Print Screen at the same time (Alt+Prt Sc)
  3. A screen image is captured.
  4. printscreen-key
  5. Next, go to where you’d like to paste the image.  This may be a Word document, email, etc.
  6. Right click and choose “Paste” or you can hit Ctrl+V to paste the image.

Security Restrictions May Block Screen Shots

Sometimes you may see a message, “Can’t Take Screenshot Due to Security Policy” when you try to take a screenshot. This is most likely due to your system’s security settings or a browser issue preventing the use of Print Screen key. A perfect example of this is when trying to capture a screenshot while browsing in Incognito Mode with either Google Chrome or Firefox.

In addition, some apps intentionally disable the screenshot capture feature for privacy reasons. Keep in mind, the purpose of Incognito browsing is to keep your browsing sessions private – so naturally Chrome and Firefox disable the screenshot feature to keep your sessions private.

Visit the tips page for more useful computer tips.

For computer safety and security explore our Computer Security Software with Whitelisting Applications capabilities. A good antivirus program will prevent malware and ransomware from infecting your system. Another source of adware and spyware comes from downloads and visiting un-reputable websites. By thinking before clicking on websites or links you can help prevent computer security problems.

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93 thoughts on “How to Take a Screenshot”

  1. gloria j konkle

    I think pcmatic is a scam, only when i signed up, did you scan, then you make inpossible how to order a scan. You should be put out of business

  2. My mom went it a fed ex tracking number and for some reason a wave browser was downloaded and it locked up PC Matic. I had to install. After I scan the computer 2 malware were found.

  3. A virus shows up on my spreadsheets and in insurance websites. There is a picture of John Cena that keeps showing up. Please help me.

  4. i thougth you addressed the issue. it is resolved now. but what happened was during the computer scan (security) pourtion an error message appiered saying an error occured and it locked every thing. I was able to exit by control
    delete then a day later it has ben fine. I though you had address the issue. Sorry if it happens agin I will screen shoot it. for you.

    sincerly DD Zuzga

  5. Larry E McFadden

    I don’t have a clue as to how to use the print screen? I’m not all that good with computers. as I mentioned I have 3 computer 6 monitors online, 20 security cameras. I’m struggling I do use malwarebytes I probable need something stronger and hopefully easy to use.


    I keep sending message that I wish to renew my magnum ONLY and I get everything except what i’m looking for ?

  7. Every time I get down to the final steps of loading the program, I get an error message “an error occurred while trying to replace the existing file “moveFileEX failed: code5 access denied!
    What’s going on?

  8. I was hoping that some one would give me a call because I was told from MacAfee today that pc matic was not doing a scan

    1. Hello Dennis, PC Matic does not offer phone based support. In order to reach our technical support team, please submit a helpdesk ticket at http://www.pcmatic.com/help — our staff is available seven days a week and will be able to assist you further. Thank you!

  9. michael mosiurchak

    I just clicked on your reply and I was sent to another site for assistance to call them .I hung up not feeling comfortable .they called back and I said no thank you .and was sent to this page

  10. anthony vigliettai

    I cannot print screen if I put in my email and select the $150 option up pops a screen the goes to $260 and the expiration dat is 5/15 since my email was attached to your system is the pass I cannot get a new subscription I cannot be a new customer please advise or I will just get another service my email is [email protected]

  11. anthony vigliettai

    I cannot print screen if I put in my email and select the $150 option up pops a screen the goes to $260 and the expiration dat is 5/15 since my email was attached to your system is the pass I cannot get a new subscription I cannot be a new customer please advise or I will just get another service

  12. John Thomas Hardee

    My old keyboard is 10 or more years old with the key almost rubbed off.. I see no screen shot key.
    Your pcmatic program seems to be scrambled. I had to restore sever times last night and it appears the pcmatic did not restore after the system only showed a white page which would not open,, Pleas over lay your system so that it will do a scan.. I am over 80 now and with a short memory, I do not like to experiment with my system then listen to my wife complaints..

    1. Thank you for bringing this to our attention. If you are still in need of assistance, please reach out to our support staff at http://www.pcmatic.com/help — they are available seven days a week and will be able to ensure everything is working properly.

  13. I go to PC matic to myPC hit scan and a box comes up error unable to get property length of undefined or null
    fill PCMaic Ui-main js 724110 line 19048
    then scan options comes on
    I check all the boxes
    hit continue but noting happens

    it wont work

  14. I am concerned with spyware infecting my computer. There is no screen snoot to take.
    I had to close my credit card account due to someone getting my card and other personal information. They logged into my account and attempted to setup a balance transfer. I was under the impression this product protested against spyware.
    I do not do any pass through login’s to my accounts.
    I need to know what product will scan an fix spyware, or if I need to perform a clean load of Windows.

    1. Hi Rich, PC Matic does protection against spyware both with our realtime protection and scheduled scans to clean your machine up. However, having your credit card details or account compromised does not necessarily mean that your computer is compromised. Credit card fraud happens all the time through all means. I would encourage you to contact our customer support team and ask for assistance making sure your computer has been cleaned up. http://www.pcmatic.com/help

  15. I received a response to do a screenshot. This can’t be done when it only flashes a black box for a second and then says pc matic is shitting down in the middle of a scan. Aftythis my computer restarts. This has been happening since my renewal.

    1. Please reply to the email asking for the screenshot, with this information. Our support team may have you send alternative information. Thank you!

        1. I would suggest you reply to the helpdesk request that is asking for the screenshot and explain to them, what you explained here. They will advise you with what steps to proceed with.

  16. When I launch PC Matic the screen comes up it says do you want to allow the following program to make changes to this computer the minute I say yes that’s green goes away and the program never launches

  17. last night I was unable to use my pc, ran pc matic two time didn’t help, today open my pc got into my emails and
    deleted the email i click on yesterday think it’s fixed.
    Thanks Jim

    1. Hi James,
      If you find yourself in need of assistance moving forward, or if the problem creeps up again, don’t hesitate to reach out to our support team at http://www.pcmatic.com/help. They’re available seven days a week and always willing and able to help you out!

    1. Hi Cynthia,
      The instructions are for taking a screenshot on your PC. You could take a picture with your phone — where to send it depends on who you’re trying to send it to. If you’re working with our support team and they need a screenshot, you can email it to them by replying to their last email.

  18. I can’t do as you requested, the program will not let me contact you. I have tried to contact you by the PC it will not allow that, I can’t enter my password and it will not allow me to change it. The PC magic program freezes as soon as I try to run it and locks my PC. I can’t even use control- alt- delete to turn PC off. I have to kill it at power switch, then restart in safe mode. My key is MCHO-3992975. Renewed on 08/04/2018, I need a solution or a new protection program.

    1. Please respond to Jeff’s email, letting him know you are unable to take a screenshot and what issues you are experiencing. He should be able to assist in remediating the problems as quickly as possible.

      Thank you,

  19. Can we set up a time that you came give me a call. 801-403-6115 I’m thinking of going to the PRO just for phone support. I made my payment 4-30-18. Thanks

      1. I was running PCMATC close to the when my computer quite. I was tying to load what was lost when it would not load called micrsoft to find out why and they said I a trojan horse. I spent $100 dollars for that plus $168 for new home officedarrel johnson:

        1. Darrel, beware of who you call saying they are Microsoft. Microsoft won’t approach you saying your computer has a problem. If you saw a number on your screen flashing to call for tech support you likely called a scam. They pretend to fix a problem on your computer when nothing is actually wrong.

        2. @darrel johnson:
          Just an fyi—BEFORE I (tried) to get PC Matic I had a problem with AOL. A screen came up saying to contact them that they would fix it. I got conned into thinking that I was having AOL clean my computer and then cover me with a virus protection. NOT—Instead I got a company named TECH MONKEYS. Price $119.99 and $120. All I got was them connecting to my computer–giving me fake warnings etc. The MN Atty General is investigating it. So far my credit card companies have paid me back, but it is all still active. UGH CROOKS NOW–after purchasing, I cannot get connected to PC Matic and I am betting it is because of the TECH MONKEYS.

          1. Hi Karen, it does look like we’re responding to your helpdesk tickets. I will resend them from my email account, instead of going through the helpdesk. Please let me know if there is anything else we can do to assist. Thank you!

      1. Hi Kenneth — I see an open ticket at this time, and one that was responded to on 3/7. Please be sure to check your spam/junk folders for the email response on 3/7.

        Please let us know if you have any further issues receiving our emails. Thank you.

  20. no luck with screen shot thing . but the error message is 3658d5546d622ca8882484218
    ticket id sds 125 92254
    when i run a scan , maintenance and stability are good , starts but won’t finish security , won’t go to performance part at all.

    1. George, make sure to pass this information on to our support team so they can help you get this issue sorted out.

  21. I am not having a problem reading a scan. My problem is Palikan somehow got on my pc.
    I am unable to get it off the pc. when I try to send msg. to user tech, the form is way to
    large for my screen and I am unable to scroll it up to where I can send it. I have tried
    every thing to get it to scroll to no avail. Can you please help. I have ran 5 scans but it is
    still there.

      1. @Kayla Thrailkill: Steve has put me on the “screenshot” program which is akin to me learning Greek at 78/disabled vet with limited pc lingo skills. So I thought I would try to reply to you.

        I am getting intemittant annoying interuptive popups via a screen relateg to a completely never heard from before I signed with PCMAYIC approx 3-4 weeks ago. The pop up relates to a UK outfit re “A622gl” which apparently rlates to aa “phone device”. I have 2 phs, land line voip magic jack for 8 yrs no, no issues ever and a Great calls Smart cell phone which I only use to answer.make acalls and for emergency use, no games, no internet, just “normal phone use. I have no other “phone evices”. If you address A622GL support it will take you to a UK outfit which i have used their mx window 3 times, no response to get rid of A622GL as it is damaging my ability to do any work this pat 2-3 weeks. I switched from the Rusian connected kaspersky toPCMAYIC after which my A622GL events commenced. I tried every “remove/delete” feature on the large popup screen..to absolutely no avail. This incessant popup is damaging my ability to deal with my VA service conected disability comp appeals as well as other important legal matters not to mention interuption with my relatives inthe direct path of the worst hurricane in Florida history..thats a huge failure to effectively communiate with them..so I need some one who can gointo my pc withe remote servie and gut this A622GL infection out of my pc and do so proptly as it isnow damaging my ability to reply to critical mails, etc.

        Wil you please help this old non proficient with PC lingo and access via confusing instructions fromSteve whois only trying to help a helpless old man.

        Gad Bless

        bruce R nelson
        Banner lk, NC 28604

        [email protected]

        I am desperate

        1. Bruce,
          I sent you an email with directions on virus removal and creating a system restore point. Please let us know if this is successful. Thank you!

    1. I have asked for help with screen print too, I have a key so marked but it does not work. Guess I will have to go to Geek Squad.

  22. When I signed up for this, it stated you will always speak with an American, now you can’t even speak with anyone? This is bull butter

    1. Deborah,
      Our support team is available 7 days a week via http://www.pcmatic.com/help. You are correct, we have never offered phone support. In our 17+ years of service, we have found online support to be the most efficient and effective for our consumers. If you have any tech support needs, please do not hesitate to reach out, via the link above. Thank you.

    1. Hello Tony, it looks like Jeff on our customer service team received your support request this morning and processed your refund. You are all set, have a wonderful day.

  23. I LOVE HOW YOU GET BACK WITH ME ON MY ISSUES, but my print screen button is greyed so I used the function button with it but I still am not getting the print screen to work. Can I scan and add my page that is giving me trouble to an email and get it to you that way? I like the help and am sorry to have so many issues.

    1. I still have the same issues, do I go to the manufacturer of my pc? My print screen button is with my end button, end in white practice in gray. There is nothing that you have suggested that makes this work and talking with someone us much better than a bunch of emails.

    1. If your PC Matic account expired, we would’ve contacted you via email to reinstall/renew. This is a reminder for those who let their subscriptions expire, simply to help remind users to renew so their PC’s aren’t exposed to security threats because they’re lacking a security solution.

  24. sir I’m not that good with computer so I need to talk to someone about my computer the problem that I having so I would like to talk to someone on the phone or refund my money this morning at 815-232-8265 thank you Willie Robinson

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