Privacy Policy

Last updated: May 12th, 2023

To protect your privacy, we provide this notice explaining our complete online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested.

When do we collect your information?

We collect your information when you license and use our software, interact with portions of our website, blogs, support center, and when you communicate with us via email.

The Information that we collect

Account information: PC Matic, Inc. software applications require an account to license and use. Depending on the software type, to create an account you enter your name, company position, company name, address, telephone number, mobile number, email address, password, and some basic information as part of the registration or purchase process. PC Matic, Inc. websites, such as blogs or knowledgebases, may require that you create an additional account. This account may include your display name or nickname, and email address.

In some cases, you may use PC Matic, Inc. websites without making an account and perform anonymous testing.

Our third party service providers may use billing information (credit card number and billing address) on our behalf to process orders.

System information: PC Matic, Inc. software applications do not store any personal information (such as the contents of personal documents or web browsing history) stored on a device. In some cases this information may be accessed to provide services that pertain to the software purchased. The data collected from the device includes items such as:

  • System board, BIOS, CPU, video, and memory configuration
  • Disk drives, disk controllers, and installed hardware
  • System name, operating system version, IP address and browser type
  • System status such as CPU load and available disk space
  • Programs running during testing
  • Software or Applications installed on your device

Security Information: In order to provide accurate services, PC Matic, Inc. software may store an application and information relating to: application name, vendor name, digital signature, malicious URL, file hash, file path, file size, command line arguments, and execution information. With respect to the exceptions below, non-anonymized information is never made available to, sold, or shared with a third party outside of PC Matic, Inc.

Cookies: PC Matic, Inc. software applications and websites use cookies on the site to provide memory of your session and if you requested for convenience items such as remembering your login information.

Android: PC Matic, Inc. software application collects and uploads users information about the Installed Applications on each Android device in order to provide accurate services. PC Matic does not share this information with any third parties, and only trasmits it back to our own servers. By using our Android application, you consent to PC Matic collecting the following information from your device:

  • Installed Applications: PC Matic collects the installed applications on your device and sends it to our API servers to provide information to our malware research team. They can then categorize good and bad files and applications to protect your device from malware.
  • Email Address: PC Matic collects your email address and sends it to our API servers to identify your account and allow you to login to the application.
  • Files & Documents: PC Matic collects information about files and documents on your device and sends it to our API servers to provide information to our malware research team. They can then categorize good and bad files and applications to protect your device from malware.
  • Device ID: PC Matic creates a 'uniqueid' and sends it to our API servers to identify a device associated with your account.
  • Device Information: PC Matic collects information about your Android device including: Device Make, Device Model, and Operating System and sends it to our API servers to identify a device associated with your account.

How we collect your Information

We collect your information directly when you choose to use various websites belonging to PC Matic, Inc. such as commenting on a blog.

We may collect your information using Cookies. Cookies help us to analyze traffic, user activity, administer our website, and aggregate information about our user base as a whole. You can always change your browser options to no longer accept Cookies from certain websites, although this may hinder your access to certain portions of our websites and services.

We collect your information through the use of our software, which transfers information between your computers that run the software and our servers. This is a necessary component for the software to function, and to verify your license status.

How we use your Information & Our Data Integrity Pledge

With respect to the exceptions below, PC Matic, Inc. does not share or sell your personal information to third parties.

Information transfer: PC Matic, Inc. is based in the U.S. and the information we collect is governed by U.S. law. PC Matic, Inc. processes information on servers in the United States of America. Your information may be transferred to, and used, in locations outside of your state, province, country or other governmental jurisdiction where the privacy laws may be different than those in your jurisdiction.

Account information: The personal information that you voluntarily give us (name and email address) is kept strictly confidential, and will not be sold or made available outside of PC Matic, Inc. PC Matic will never distribute, directly or indirectly via advertising, your personal information. When you create or change your account, we will send a message to the email address confirming the changes made and options you have chosen. PC Matic, Inc. periodically distributes an email newsletter, and you choose whether you want to receive a newsletter from us when you create your account. If you later decide not to receive the newsletter, you can remove yourself from the mailing list at any time; see How can you access or correct your information?

System information: The information we collect about your device is stored in our database, analyzed, then presented to you in summary and detailed reports, along with any tips that you can implement to improve system performance and security.

As part of our market research model, we collect aggregate information about all of the devices tested. This data is derived directly from the PC Matic, Inc. data collection described above. During this process, your anonymity will be 100% protected. We only look at trends in totality, not at the individual level.

The personal information that we store as outlined above will be kept as long as necessary for business operations and then securely destroyed or anonymised.


Cookies: To be able to remember your device’s test results as you use our site and software, we use cookies. PC Matic, Inc. does not use cookies to track devices in locations outside our site. No personal information is collected through the use of PC Matic, Inc. cookies. You must accept some cookies for the site to work, but others are optional.

Google: Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of our websites, to prepare reports on its activities and share them with other Google services. Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here.

Third Party Service Providers: We may use third party service providers to help us administer and provide our services. Your personal information may be accessible to these third parties but they are contractually obligated to not to disclose or use your information outside of our business relationship. These services may cover: payment and order processing, marketing and email communications, cloud computing infrastructure, research and analysis, performing services on our behalf and providing customer service.

Business Transactions: Information that we collect from our users, stated above, is considered an asset of our business. If PC Matic, Inc. was acquired during a merger or acquisition your personal information may be shared or transferred to the third party that made the transaction. We will notify all customers via our website and via email if any change in ownership occurred and how that affects your personal information.

Government/Law Enforcement: We may disclose personal information to government agencies, law enforcement officials, and private parties as we, in our sole discretion, believe necessary: to satisfy or comply with any applicable law, regulation or legal process; to respond to lawful requests, including subpoenas, warrants or court orders; to protect our property, rights and safety and the rights, property and safety of third parties or the public in general; and to prevent or stop activity we consider to be illegal or unethical.

In certain situations, PC Matic, Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. PC Matic customer information and data collected from such customers is kept strictly confidential, and will never be sold or distributed, directly or indirectly via advertising.

Updating Email Preferences

If you prefer to not receive emails from PC Matic, Inc about our products or services, please follow the steps below:

  1. Visit the PC Matic email preferences page.
  2. Enter the email that PC Matic, Inc's emails are being delivered to.
  3. Under current subscriptions - Uncheck the box next to the email you no longer wish to receive AND click submit.

How can you access or correct your information?

Account information: When you have created an account, you can access to review all your personally identifiable information that we collect at any time.

PC Matic Pro Partners: Can click here and log in with your email address and password. You may then change your information by clicking on Account Settings.

PC Matic Pro Customers: Can click here and log in with your email address and password. You may then change your information by clicking on Edit Company Info.

PC Matic MSP Customers: Can click here and log in with your email address and password. You may then change your information by clicking on Account Settings > Account Details.

PC Matic Home Customers: Can click here and log in with your email address and password. You may then change your account, customer, or payment information.

If you have forgotten your password, we provide a mechanism that emails you a password reset link. Since the "forgot my password" feature sends your password reset to the email address that you used for registration, do not use an email address that can be accessed by others that you would not want to see or change your PC Matic, Inc. account information.

Your Rights

Users that reside in certain countries or states, including California (CCPA), and the EU (GDPR), are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, restrict, and request deletion of your personal information. These rights are not applicable globally, however all PC Matic, Inc. users can manage and correct their personal information from their various account pages. See the above section on “How can you access or correct your information?”

Where applicable, at your request, we will inform you what personal data we have stored about you. Should we ever have false data about you stored, despite our efforts to only store accurate and current data, we will correct it promptly upon recognition or at your request. In case you want us to delete your personal data or revoke consent granted for certain processing of your personal data, please contact us using the method below.

Other Privacy Considerations

Children's Privacy: Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Links: Our websites may contain links to third party sites or services. If you provide information directly to a website or service that information is subject to that party’s privacy policy. Our privacy policy does not apply to those party’s and we cannot be held liable for their content, security, or privacy practices.

How to Contact Us

If you have questions or concerns about this privacy policy, please do not hesitate to contact our team via or by using the contact information below.

PC Matic, Inc
2515 West 22nd Street
Sioux City, Iowa 51103
[email protected]

Changes to this Privacy Policy

PC Matic, Inc. may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Last Updated: September 19, 2023

This page sets out the Privacy Policy of RIO (“we”, “us”, “our” or “RIO”) and explains how RIO uses your personal data (meaning any information about you which is personally identifiable (such as your name, email address, video and audio signals and data)) (“Personal Data”). This Privacy Policy applies to RIO's websites and mobile applications (the “Site(s)”) By providing your Personal Data to us, you acknowledge that you have read and understood the policies and procedures described in this Privacy Policy.

What personal data do we collect about you?

We are committed to protecting the privacy of any personal data that you may submit to our Sites. There may be times when we require personal data about you or when you wish to disclose such personal data to us. Such personal data is obtained only when voluntarily submitted by you and is subject to the provisions set out on this page.

We may collect and process the following personal data about you, including but not limited to:

  • Data that you provide by filling in forms on our Sites. This includes data provided at the time of registering to use the registration-only sections of our Sites;
  • We may also ask you for personal data (e.g. when you report a problem with our Sites);
  • If you contact us, in writing, by email or other electronic means, we may keep a record of that correspondence.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - you have the right to request RIO for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - you have the right to request that RIO corrects any information you believe is inaccurate. You also have the right to request RIO to complete the information you believe is incomplete.

The right to erasure - you have the right to request that RIO erases your personal data, under certain conditions.

The right to restrict processing - you have the right to request that RIO restricts the processing of your personal data, under certain conditions.

The right to object to processing - you have the right to object to RIO's processing of your personal data, under certain conditions.

The right to data portability - you have the right to request that RIO transfers the data that we have collected to another organization, or directly to you, under certain conditions.

Passwords and Security

We take reasonable security measures to protect the information that you submit and view through our Sites. Please note that no website or application is 100% secure, and you should implement certain measures (e.g., password protection) to assist in the protection of the personal information you upload and store on your device. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you are responsible for maintaining the confidentiality of your password and user name for our Sites and you are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using our Sites and we will not be liable if and when your password or user name is used by someone else.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in RIO's opinion, you have failed to comply with any of the provisions of the present terms or the Terms and Conditions of use of our Sites.

How will we use your Personal data?

We are collecting personal data about you via our Sites to:

  • download relevant brand content, when you choose to do so;
  • ensure that content from our Sites is presented in the most effective manner for you and for your computer;
  • provide you with information that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and
  • notify you about changes to our Sites and branding which may be relevant to you.

If you do not want us to use your personal data in this way, please contact us via our Sites.

Will we share your personal data with third parties?

We may share your personal information with third parties for the purposes of operating RIO's business, delivering, improving, and customizing RIO's solutions, sending marketing and other communications related to RIO's business, and for other legitimate purposes permitted by applicable laws or otherwise with your consent.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Taiwan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Taiwan and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

RIO will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Links to Other Sites

Our Sites may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our Sites, we may collect information from you automatically through cookies or similar technology

How do we use cookies?

We use cookies in a range of ways to improve your experience on our Sites, including:

  • Keeping you signed in
  • Understanding how you use our Sites

What types of cookies do we use?

There are a number of different types of cookies, however, our Sites uses:

Functionality - We uses these cookies so that we recognize you on our Sites and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies is used.

Advertising - We use these cookies to collect information about your visit to our Sites, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another Sites, you may be shown advertising based on your browsing patterns on our Sites.

How to manage cookies

You can set your browser not to accept cookies, and the above Sites tell you how to remove cookies from your browser. However, in a few cases, some of our Sites features may not function as a result.

Children's Privacy

Our Sites do not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Sites. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to our Sites. Please check the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on our Sites. By continuing to use our Sites after the posting of such changes, you will be deemed to have accepted any such changes.


If you want to contact us regarding any questions, comments, or complaints about how we collect, use or retain your personal data, please contact us via at the following address:

PC Matic
2515 W 22nd. St
Sioux City, IA 51103
[email protected]