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PC Matic Antivirus & PC Diagnostics FAQs

Get your answers for commonly asked PC Matic questions here.

PC Matic Frequently Asked Questions

We've organized our frequently asked questions into separate sections based on categories:

Site FAQs; PC Testing & Tuneup; Antivirus Product FAQs; Tech Support and Computer Help Questions.

Find the link below that is the best match for your question. If you still have questions after checking here, contact our Support Team for an answer.

How to change or remove your account; login, email and password issues.


You purchased a PC Matic product and have questions.


You purchased a PC Matic antivirus product and need help not covered in FAQs.


Browser cookies that we set, what they do, and our recommended settings.


Our recommended settings for IE security and third-party firewalls.


Information on the use of software firewalls with PC Matic.


What data we collect at the site, and how we use it.


What to do if you can't complete PC Matic tests for any reason.


How to send a link to your test results so others can see them.


What software we install, what it does, and how to remove it.


The most common questions on PC Matic.


The most common questions on PC Magnum.


The most common questions on Optimize.


How you can stop intrusive system-hogging programs from running.


What the SMBIOS is and how it affects your test results.


Most questions or feedback about the site, your computer results or your account should be answered in these FAQs. If you have a question not covered here, you may submit a support ticket from our support page.


Have Questions or Problems Not Related to PC Matic?

We include free email based support 7 days a week and 365 days a year for our customers problems or questions relating to PC Matic. However, if you're looking for support and tech coaching via Phone, Email, Chat, and Remote Assistance for all of your technology needs on computers, printers, routers, smart devices, tablets and more. Learn More About PC Matic+ Support.

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