Enterprise CIO Forum: The cost of innovation and outsourcing

By Doug Goddard for Enterprise CIO Forum

A recent Gartner report presented the results of an effort to measure the perceived level of satisfaction customers had with the “innovation” being provided by their IT outsourcing vendors. The study claimed that the results were a measure of both technical and business innovation. From the perspective of outsourcing vendors the results were not flattering.

As someone who works in the outsourcing sector, my inbox soon started filling up with invitations to webinars on how to add “innovation” clauses to existing outsourcing agreements. The confluence of the two events soon had several questions buzzing in my brain like “How does one become an expert in a new topic of general interest, in a matter of a few weeks?” but recognizing how quickly the marketplace can produce and certify “experts” I set it aside for more important questions. For example;

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Article originally appeared at EnterpriseCIOForum.com. Excerpt appears with permission from John Dodge.

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