Dell Customers Targeted by Support Scam

Dell Customers Targeted by Support Scam

Information was recently released reporting a potential data breach at Dell, as scammers have reached out to Dell customers posing as the company’s technical support team.  The concept of scammers posing as tech support is not new as it was reported as the single largest fraud in the U.S. just last year; but what raises concern is how these scammers have knowledge of each customer’s technical support incidents.  Dell customer, Joseph, shared his experience with the scammer’s phone call in an Ars Technica article regarding the potential breach.

“What made the calls interesting was that they had all the information about my computer; model number, serial number, and notably the last item I had called Dell technical support about (my optical drive),” Ars reader Joseph B. wrote in an e-mail. “That they knew about my optical drive call from several months prior made me think there was some sort of information breach versus just my computer being compromised.”

Dell has not confirmed a data breach, but did make the following statement:

“Protection of our customers’ data is a top priority for Dell,” the spokeswoman wrote. “We ask our customers keep in mind, we do not make unsolicited calls asking to charge to fix an issue they did not report or previously request help with unless they have signed up for our premium support services like Dell Tech Concierge, Dell Premium Support or Dell ProSupport services.”

Click here to read the Ars Technica article in its entirety.

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