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And Performance Reviews

Welcome to the PC Matic Satisfaction Reviews. We have the largest PC customer satisfaction database in the world consisting of user performance ratings as well as comments related to PC satisfaction. We hope this helps everyone make more informed PC purchase decisions.

Welcome to the Dell Satisfaction Reviews

See below results for reviews relating to DELL system xps l502x.

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Dell

DELL system xps l502x Satisfaction Reviews

Average Satisfaction
 
  3.26 out of 4

Percent Freezing
21%

Percent Slow
39%
Make
DELL
Model
system xps l502x
PC Type
Portable
Total Votes: 1362
2%
 
10%
 
49%
 
40%
 


Date Comments Satisfaction
12/1/2012 12:44:35 PM Dell Laptop purchase 3/20/12. 6GB Ram memory, fast microprocessor. Works great
 
  4.00 out of 4
2/28/2022 10:26:23 PM some times the mouse around
 
  4.00 out of 4
9/29/2011 4:01:54 PM new XPS
 
  4.00 out of 4
11/6/2011 1:59:00 PM Quick laptop
 
  4.00 out of 4
3/6/2018 6:37:46 PM love it
 
  4.00 out of 4
11/20/2017 1:42:43 PM Just had it wiped, OS reinstalled. It's running great now.
 
  4.00 out of 4
2/4/2017 9:22:40 PM works very well
 
  4.00 out of 4
6/29/2016 2:20:24 PM Easy to setup and use
 
  4.00 out of 4
2/4/2016 12:42:17 PM Best laptop ever
 
  4.00 out of 4
2/16/2016 10:55:09 AM I have only just used it and time will tell.
 
  4.00 out of 4
12/30/2014 3:18:20 PM Needed to re-format hard drive. Lost connectivety with wifi & internet. Work done by Eastern Illinois. in Dec, 2014
 
  4.00 out of 4
3/27/2015 5:50:04 PM Outlook transactions are slow (from aol)
 
  4.00 out of 4
9/3/2014 5:58:18 PM Ease of use speed lite keyboard
 
  4.00 out of 4
5/3/2014 2:33:39 PM excellant
 
  4.00 out of 4
1/2/2014 5:52:04 PM generally runs OK, does not boot occasionally, but so much more relaible than vista
 
  4.00 out of 4
5/24/2013 12:09:24 PM runss fast
 
  4.00 out of 4
5/27/2013 10:40:21 AM fv
 
  4.00 out of 4
11/22/2012 9:21:27 AM boot up is fantastic and it runs faster now
 
  4.00 out of 4
7/20/2011 12:41:55 PM Great sound & vision.
 
  4.00 out of 4
8/10/2011 10:22:01 PM Just a few hrs old and performing as I would expect. Nice computer so far
 
  4.00 out of 4
4/23/2011 11:43:38 AM Brand new.
 
  4.00 out of 4
10/21/2012 8:10:55 AM no comment so far
 
  4.00 out of 4
6/30/2012 1:09:57 PM It is the fastest DELL XPS Notebook available with bluray writer.
 
  4.00 out of 4
5/11/2012 8:11:05 PM seems to be one of the most state-of-theart computers and a year after i bought this computer it's still one of the most advanced ones offered. (i7, quad core processor, 500GB memory) other computers on tv are advirtized to be i5 or i7 still. mine should download fast
 
  4.00 out of 4
3/20/2012 7:36:13 PM yes
 
  4.00 out of 4
3/23/2011 10:13:44 PM Just purchased and getting to know it
 
  4.00 out of 4
7/12/2012 8:15:40 AM New
 
  4.00 out of 4
3/25/2017 4:42:16 PM installed SSD,added RAM,installed dual band wifi AC card.
 
  4.00 out of 4
4/2/2017 10:37:50 AM installed SSD,added RAM,installed dual band AC wifi card.
 
  4.00 out of 4
2/19/2013 12:12:29 PM Amazing Computer! Dell XPS is an awesome multi-faceted laptop.
 
  4.00 out of 4
2/23/2013 9:27:15 AM I love it
 
  4.00 out of 4
8/14/2013 9:31:27 PM Runs perfectly
 
  4.00 out of 4
3/19/2015 11:55:24 AM Very reliable and doesn't lockout
 
  4.00 out of 4
10/17/2015 4:09:45 PM xxxxxxxxxxxxxxx xxxxxxxxxx
 
  4.00 out of 4
3/6/2015 5:02:49 PM cursor is bad
 
  3.00 out of 4
8/16/2013 12:57:39 PM Frequent freezing where ALT+CTRL+DEL doesn't even get recognized or executed
 
  3.00 out of 4
6/21/2011 9:10:24 PM Slow Log in
 
  3.00 out of 4
5/12/2013 5:27:46 PM Windows 7 often freezes for 1 minute when using google chrome.
 
  3.00 out of 4
5/13/2013 2:14:13 AM Often freezes.
 
  3.00 out of 4
6/6/2012 9:34:05 PM It is doing occasional strange things, especially with AOL
 
  3.00 out of 4
3/2/2012 7:08:48 PM OK
 
  3.00 out of 4
11/2/2011 2:05:44 PM 2 out of the 3 usb ports do not work, seems to get hot quickly and the battery will only keep a charge for an hour
 
  3.00 out of 4
9/2/2012 8:14:37 AM possible graphics card problem. today 2 times it locked up during a high graphics video game.
 
  3.00 out of 4
4/21/2011 9:00:49 AM Recieved April 20th 2011
 
  3.00 out of 4
6/14/2011 9:49:05 PM New PC; starting benchmark.
 
  3.00 out of 4
6/14/2011 9:57:26 PM New Computer; first benchmark.
 
  3.00 out of 4
7/29/2011 3:26:54 PM Intel Core i5 second generation 6 gb ram 2 gb graphics by nvidia
 
  3.00 out of 4
8/10/2011 10:39:12 AM Optimus technology causes problems sometimes.
 
  3.00 out of 4
9/16/2011 1:24:47 AM It could be faster.
 
  3.00 out of 4
6/30/2012 12:27:13 PM good hardware, some software is buggy and/or gets in way; update of avast caused complete crash - had to run Windows in safe mode
 
  3.00 out of 4
8/24/2012 5:11:47 PM fg
 
  3.00 out of 4
10/22/2012 11:51:17 AM 1
 
  3.00 out of 4
9/23/2012 4:18:56 PM This computer was working fine till I was told by dell to send it to their depot in Houston TX. for a simple fix on the AC/DC plug which was loose. After getting it back it was a total mess. I've spent hundrads of dollars buying programs such as this to fix it sence dell wasn't interested in helping me.
 
  3.00 out of 4
9/10/2011 1:20:15 AM It's a good PC - just not the best
 
  3.00 out of 4
7/29/2011 1:05:42 PM new, not enough data
 
  3.00 out of 4
12/4/2012 6:42:06 PM .
 
  3.00 out of 4
6/27/2011 6:57:52 PM A little slow at startup
 
  3.00 out of 4
5/31/2013 6:07:02 PM some time when i am work on it it stop run and i start over
 
  3.00 out of 4
6/15/2013 9:25:12 AM there is a lag when executing programs
 
  3.00 out of 4
5/26/2013 8:40:55 PM na
 
  3.00 out of 4
2/16/2014 4:51:04 PM I think the computer is fine. I believe the software is weak !!
 
  3.00 out of 4
3/23/2014 3:53:39 PM It's a 3 year old laptop.
 
  3.00 out of 4
11/8/2013 2:41:31 AM .
 
  3.00 out of 4
8/9/2014 2:41:45 PM When I first got it, I loved it. Then I got a virus and it all went down hill from there. Took it to people and thry "fixed" it, but I still had complaints. Sad to say it hasn't been the same since.
 
  3.00 out of 4
4/25/2014 8:46:27 AM it has it problems, every since we bought it.
 
  3.00 out of 4
4/27/2014 12:18:37 PM When I first bought it it was super, but there was a problem with the a AC charger pluging in to the machine. Dell sent a repairman out to my house to fix the problem but had no luck doing so. Then Dell to my to ship it to their repair shop in Houston TX, when I got it back it never ran the same. I complained about it but no help was given. I'm hoping your servies will help bring it back to a better speed.
 
  3.00 out of 4
9/27/2014 7:42:36 PM Has slowed down
 
  3.00 out of 4
10/15/2014 7:42:43 PM Great quality, very reliable. Great customer service.
 
  3.00 out of 4
8/17/2014 12:55:11 PM Too many freezes and reboots required. Ads run indiscriminately and interrupt my work or scanning. Too many things being pushed on me I didn't ask for.
 
  3.00 out of 4
8/30/2014 4:25:22 PM replaced hard drive, warranty failure, reloading Internet suppose to be 6meg, runs slow on all computers, hard wired and wireless
 
  3.00 out of 4
12/15/2014 8:27:04 PM not sure how satisfied just got PC
 
  3.00 out of 4
1/20/2015 9:24:42 AM had very difficult time getting the program to operate. Got repeated messages to pay for a program that was already purchased.
 
  3.00 out of 4
11/15/2014 1:29:09 PM suddenly slow
 
  3.00 out of 4
12/6/2014 4:22:21 PM Takes a long time to boot up now but works great otherwise.
 
  3.00 out of 4
9/12/2015 12:31:31 PM I had Avg and was not working properly for awhile. I hope your program will rectify these discreptacies. Not running slow now. Thanks. Do you have a phone number to call you guys if I had a problem?
 
  3.00 out of 4
12/16/2015 7:35:12 PM Concerned that DNSUnblocker is still on this pc.
 
  3.00 out of 4
8/12/2015 10:27:47 AM had pc screen replaced yesterday and now receiving macafee warnings that website I regularly visit and is secure, thus ran pc matic scan.
 
  3.00 out of 4
10/30/2015 9:55:13 AM Updated to Windows 10 and needs to have better migration strategy. Seems to be locking up more often after upgrade, but not sure if due to upgrade or legacy drivers from Windows 7. Lockups are most frequent on any Explorer operation such as right click to get drop down menu on a filename.
 
  3.00 out of 4
10/31/2015 12:22:11 PM I was offered by PC Matic to extend my subscription by 2 months if I wrote an Amazon Review which I did and sent you the documentation/proof. I never receive a response from you. I also sent you an email to you about the matter and did not receive a response. Also, I would like a tech support phone number to contact you.
 
  3.00 out of 4
7/1/2016 4:14:40 PM Recognizes peripherals very slowly.
 
  3.00 out of 4
7/24/2016 1:53:13 PM slow boot
 
  3.00 out of 4
8/1/2016 4:04:13 PM Just had to reinstall windows 7 after a year because the windows 10 download would not work properly no matter what anybody did.
 
  3.00 out of 4
6/12/2017 5:42:00 PM Always slow and takes a long time to boot up
 
  3.00 out of 4
3/25/2017 10:28:13 AM fits my needs
 
  3.00 out of 4
11/12/2017 1:29:35 PM reliable pc for it's age.
 
  3.00 out of 4
6/12/2016 7:43:49 PM does what I need it to do.
 
  3.00 out of 4
7/11/2017 8:03:26 PM Its a I7....Windows Professional
 
  3.00 out of 4
7/26/2017 9:46:35 PM Its old but OKay
 
  3.00 out of 4
6/30/2018 12:26:00 PM too slow
 
  3.00 out of 4
4/19/2012 2:44:59 PM Its good. However in the past few weeks i have noticed a beeping sound sometimes coming from the laptop.
 
  3.00 out of 4
3/25/2020 1:59:20 PM Old computer
 
  3.00 out of 4
12/31/2019 2:50:28 PM little experience with this compute
 
  3.00 out of 4
3/9/2019 6:57:25 PM I plan on replacing it by 3Q t;his year
 
  3.00 out of 4
5/28/2019 11:27:59 PM getting ready to retire it for the new Dell xps 2n1 that is with PCmatic
 
  3.00 out of 4
9/10/2021 8:15:12 AM Installation and price good time will determine value and effectiveness
 
  3.00 out of 4
1/2/2013 11:00:02 AM Dell XPS 15z. Has system disk not found issues. Has nVidia 540M that shares the same heat-pipe to heatsink cooling solution as the CPU. GPU overheats during games resulting in system freeze and requiring hard reboot. Solution for the GPU is to underclock your videocard by 100Mhz using MSI Afterburner or the preferred method is to limit max CPU to 80% under CTRL PANEL Power Plan thus inhibiting Intel Turbo Boost and allowing the CPU to feed less heat to the GPU die on the way to the sink, this gives minimum FPS loss and the GPU runs 10-14 Deg C cooler.
 
  3.00 out of 4
4/20/2013 4:27:05 PM Slow booth Needs lot of performance (fab blowing!) with relatively easy tasks.
 
  3.00 out of 4
8/28/2013 2:43:50 PM Its slow on the initial startup. Then after it runs ok.
 
  3.00 out of 4
10/29/2013 11:20:42 AM hangs on startup and internet connection
 
  3.00 out of 4
4/1/2011 10:47:41 AM Brand New Laptop
 
  3.00 out of 4
6/25/2020 11:45:14 AM very slow, im sure with PCMatic it will be faster now!
 
  2.00 out of 4
5/7/2020 8:01:31 PM slow
 
  2.00 out of 4
6/16/2020 5:15:02 PM slow slow slow!
 
  2.00 out of 4
9/13/2018 3:27:03 PM Runs slow without explanation
 
  2.00 out of 4
4/11/2020 10:19:47 PM recent drive crash
 
  2.00 out of 4
11/19/2019 8:26:02 PM Runs slow
 
  2.00 out of 4
7/7/2018 1:23:32 PM It has been shutting down on it's own lately.
 
  2.00 out of 4
1/7/2018 9:03:46 PM this pc 6 hours to get this far with pc matic.
 
  2.00 out of 4
1/17/2018 11:41:38 AM Slow, Start-up long
 
  2.00 out of 4
2/8/2018 4:40:58 PM Windows 10 sucks.
 
  2.00 out of 4
6/9/2017 9:54:09 AM Website take to long to load
 
  2.00 out of 4
7/26/2017 1:30:35 PM too slow
 
  2.00 out of 4
2/17/2017 7:01:48 AM slow
 
  2.00 out of 4
11/12/2016 11:09:13 AM many issues
 
  2.00 out of 4
12/16/2016 8:14:08 AM Not sure yet, I know it to a bit of figuring out to get this thing to work. The computer wasn't running as fast as it should so I will observe if it has improved and give feed back the next time I run a scan. I will make another determination on my satisfation too. For now, I will rate it unsatisfied but actually I'm neutral.
 
  2.00 out of 4
8/4/2016 7:52:42 AM its slow
 
  2.00 out of 4
4/18/2016 1:16:41 PM To Many BSOD
 
  2.00 out of 4
11/29/2015 8:32:58 PM runs very poorly, slow start up and opening apps
 
  2.00 out of 4
12/3/2015 11:18:36 PM internet is very slow
 
  2.00 out of 4
5/7/2015 11:53:47 AM slow slow slow
 
  2.00 out of 4
12/29/2015 1:17:20 PM slow, just converted to microsoft 10
 
  2.00 out of 4
9/14/2015 5:03:31 PM Slow starts, slow shutdowns, slow to pull up & change pages . SLOW W/EVERYTHING !!!
 
  2.00 out of 4
10/10/2015 2:48:52 PM no live person to call for help. no phone provided or that could found under contact info.
 
  2.00 out of 4
12/12/2014 8:41:24 PM very slow
 
  2.00 out of 4
12/14/2014 2:59:14 PM runs too slow and crashes during games
 
  2.00 out of 4
9/22/2014 4:37:02 PM How can I be satisfied if I just downloaded your program and restarted my computer as you stated on your instructions.
 
  2.00 out of 4
10/11/2014 8:18:34 PM Slow with lots of popups that are unwanted
 
  2.00 out of 4
9/16/2014 11:48:42 AM VERY SLOW AND UNPREDICTABLE
 
  2.00 out of 4
11/25/2013 6:08:00 AM sepose to be quick i7 but slower than my sons i5
 
  2.00 out of 4
4/9/2014 10:56:23 PM When in Outlook, it starts jumping and the only way to stop it is to start running another program, then it stops.
 
  2.00 out of 4
5/31/2014 9:04:18 PM It is slow.
 
  2.00 out of 4
9/12/2013 9:51:41 AM Runs Internet apps too slowly.
 
  2.00 out of 4
5/14/2012 3:53:07 PM Internet explorer keeps quitting sometimes requiring reboot
 
  2.00 out of 4
9/15/2011 11:26:05 PM This is an i7 with 8Gb of ram and I had anticipated it running much faster than it appears to be. I am hoping to get to tweaked to its maximum performance.
 
  2.00 out of 4
10/26/2011 4:07:29 PM The computer has good specs, but I have been having problems with the "blue screen" as well as the system slowing down. The internet speed also slowed down dramatically which is very annoying.
 
  2.00 out of 4
10/28/2011 8:39:30 PM Internet is very slow and sometimes unresponsive
 
  2.00 out of 4
12/20/2014 8:01:29 AM Unfortunately,very high CPU usage, FPS drop drastically and randomly.
 
  2.00 out of 4
4/21/2014 1:36:49 PM "no operating system found" on startup
 
  2.00 out of 4
9/30/2015 9:51:16 AM As matter of history... I downloaded windows 10 in July...did not like it....then I removed it and went back to Win 7 and PC Matic has been eratic since..
 
  1.00 out of 4
3/3/2014 2:20:26 PM Very slow with numerous unwanted intrusions
 
  1.00 out of 4
4/7/2015 11:01:26 AM It is very slow to start up.
 
  1.00 out of 4
8/1/2015 10:00:17 PM Very slow and it freezes up often
 
  1.00 out of 4
12/8/2015 7:26:19 AM Its old and crappy
 
  1.00 out of 4
12/11/2015 4:51:29 AM ??????????????????????????????
 
  1.00 out of 4
11/23/2017 7:52:01 AM My computer is sloswing down and freezing when I go to my email. I hope this PC Matic install will help it.
 
  1.00 out of 4
7/11/2019 8:55:09 AM Slow, fan always going on
 
  1.00 out of 4




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