{"id":68288,"date":"2025-12-05T15:08:36","date_gmt":"2025-12-05T21:08:36","guid":{"rendered":"https:\/\/www.pcmatic.com\/blog\/?p=68288"},"modified":"2025-12-05T15:32:23","modified_gmt":"2025-12-05T21:32:23","slug":"troubleshooting-common-pc-matic-vpn-connectivity-issues","status":"publish","type":"post","link":"https:\/\/www.pcmatic.com\/blog\/troubleshooting-common-pc-matic-vpn-connectivity-issues\/","title":{"rendered":"Troubleshooting Common PC Matic VPN Connectivity Issues"},"content":{"rendered":"\n<p>Do you have PC Matic VPN but having troubles getting it connected? While VPNs are essential tools for privacy, occasional connectivity hiccups can happen. Whether your VPN isn\u2019t launching when your computer starts or specific websites refuse to load while it&#8217;s active, here is a quick guide to troubleshooting these common issues.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Issue 1: The VPN Won\u2019t Connect Automatically<\/strong><\/h1>\n\n\n\n<p>If your VPN isn&#8217;t automatically securing your connection when you boot up your device, you may just need to adjust a few settings.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1 &#8211; Check for Updates:<\/h4>\n\n\n\n<p>First, ensure you are running the latest version of PC Matic. Go to <strong>Settings > About<\/strong> in the app to view your version. If it doesn\u2019t match the latest version found in the <a href=\"https:\/\/knowledgebase.pcmatic.com\/article\/297-windows-release-notes\">release notes<\/a>, you may need to manually <a href=\"https:\/\/files.pcpitstop.com\/pcmatic6\/pcmatic-install.exe\">update the software<\/a>.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"663\" height=\"344\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-OZhECwneAc.png\" alt=\"\" class=\"wp-image-68289\"\/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">2 &#8211; Adjust VPN Settings:<\/h4>\n\n\n\n<p>Open the <strong>VPN Tab<\/strong> and click <strong>VPN Settings<\/strong>. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"1905\" height=\"823\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-EsCWjpzrUK.png\" alt=\"\" class=\"wp-image-68290\" srcset=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-EsCWjpzrUK.png 1905w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-EsCWjpzrUK-768x332.png 768w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-EsCWjpzrUK-1536x664.png 1536w\" sizes=\"(max-width: 1905px) 100vw, 1905px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Look for the options labeled <strong>Automatically Connect<\/strong> and <strong>Automatically Reconnect<\/strong>. Make sure both of these are set to the &#8220;On&#8221; position.&#8217;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"1737\" height=\"351\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-MmqPaSQsvG.png\" alt=\"\" class=\"wp-image-68291\" srcset=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-MmqPaSQsvG.png 1737w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-MmqPaSQsvG-768x155.png 768w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-MmqPaSQsvG-1536x310.png 1536w\" sizes=\"(max-width: 1737px) 100vw, 1737px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3 &#8211; Re-establish Connection: <\/strong><\/h4>\n\n\n\n<p>Once your settings are saved, go back to the VPN tab and click <strong>Quick Connect<\/strong>. After it connects successfully, the automatic connection feature should kick in the next time you restart your computer.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-WaS80kUyT9.jpg\" alt=\"\" class=\"wp-image-68292\" srcset=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-WaS80kUyT9.jpg 960w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-WaS80kUyT9-768x432.jpg 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p>For the full step-by-step guide and screenshots, read the full article here: <strong><a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/knowledgebase.pcmatic.com\/article\/411-pc-matic-vpn-does-not-automatically-connect\">PC Matic VPN does not automatically connect<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Issue 2: Websites Won&#8217;t Load While Using the VPN<\/h2>\n\n\n\n<p>Sometimes a website (especially banking, trading, or streaming sites) might block your access because they require a specific IP address or have strict security rules that flag VPNs.<\/p>\n\n\n\n<p>If you are facing this, try these three fixes in order:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1 &#8211; <strong>Change Your Protocol:<\/strong><\/h4>\n\n\n\n<p>Disconnect the VPN and go to the <strong>VPN Setttings<\/strong>.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1258\" height=\"388\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-V3IR6hmdVZ.png\" alt=\"\" class=\"wp-image-68293\" srcset=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-V3IR6hmdVZ.png 1258w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-V3IR6hmdVZ-768x237.png 768w\" sizes=\"(max-width: 1258px) 100vw, 1258px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Change the <strong>VPN Protocol<\/strong> to &#8220;Wireguard&#8221; and try connecting again. If that fails, try the other options like &#8220;IKEv2&#8221; or &#8220;OpenVPN.&#8221;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"841\" height=\"291\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-1b3Z0k1nbt.png\" alt=\"\" class=\"wp-image-68294\" srcset=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-1b3Z0k1nbt.png 841w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-1b3Z0k1nbt-768x266.png 768w\" sizes=\"(max-width: 841px) 100vw, 841px\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">2 &#8211; Switch Servers:<\/h4>\n\n\n\n<p>Disconnect and look at your server list. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1256\" height=\"384\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-spaaIk2YHD.png\" alt=\"\" class=\"wp-image-68302\" srcset=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-spaaIk2YHD.png 1256w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-spaaIk2YHD-768x235.png 768w\" sizes=\"(max-width: 1256px) 100vw, 1256px\" \/><\/figure>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Choose a different server that is close to your physical location and has a low &#8220;Current Load.&#8221; Sometimes simply switching servers resolves the blockage.<\/p>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"910\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-IIKtiwMsm5.png\" alt=\"\" class=\"wp-image-68296\"\/><\/figure>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">3 &#8211; <strong>Use Split Tunneling:<\/strong><\/h4>\n\n\n\n<p>If the site still won&#8217;t load, you can bypass the VPN for that specific website while keeping the rest of your activity secure.<\/p>\n\n\n\n<p>Disconnect the VPN and go to <strong>Settings<\/strong>.<\/p>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1258\" height=\"388\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-V3IR6hmdVZ-1.png\" alt=\"\" class=\"wp-image-68295\" srcset=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-V3IR6hmdVZ-1.png 1258w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-V3IR6hmdVZ-1-768x237.png 768w\" sizes=\"(max-width: 1258px) 100vw, 1258px\" \/><\/figure>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Turn on <strong>Split Tunneling<\/strong>.<\/p>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1740\" height=\"285\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-7p1DnBZirE.png\" alt=\"\" class=\"wp-image-68298\" srcset=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-7p1DnBZirE.png 1740w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-7p1DnBZirE-768x126.png 768w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-7p1DnBZirE-1536x252.png 1536w\" sizes=\"(max-width: 1740px) 100vw, 1740px\" \/><\/figure>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Copy the URL of the website giving you trouble.<\/p>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"535\" height=\"417\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-7DYpTgW5qP.png\" alt=\"\" class=\"wp-image-68299\"\/><\/figure>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Paste it into the <strong>Domains<\/strong> tab in the Split Tunneling section and click <strong>Add Domain<\/strong>.<\/p>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1780\" height=\"374\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-Fe0l24tfSe.png\" alt=\"\" class=\"wp-image-68300\" srcset=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-Fe0l24tfSe.png 1780w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-Fe0l24tfSe-768x161.png 768w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-Fe0l24tfSe-1536x323.png 1536w\" sizes=\"(max-width: 1780px) 100vw, 1780px\" \/><\/figure>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Make sure to check <strong>Include Subdomains<\/strong> so the entire site functions correctly.<\/p>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1752\" height=\"346\" src=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-Sf2MVFpGpn.png\" alt=\"\" class=\"wp-image-68301\" srcset=\"https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-Sf2MVFpGpn.png 1752w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-Sf2MVFpGpn-768x152.png 768w, https:\/\/www.pcmatic.com\/blog\/wp-content\/uploads\/file-Sf2MVFpGpn-1536x303.png 1536w\" sizes=\"(max-width: 1752px) 100vw, 1752px\" \/><\/figure>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>For detailed instructions on changing protocols and setting up split tunneling, check out the full guide: <strong><a target=\"_blank\" rel=\"noreferrer noopener\" href=\"https:\/\/knowledgebase.pcmatic.com\/article\/412-website-will-not-connect-while-using-vpn\">Website will not connect while using VPN<\/a><\/strong><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Stay Secure and Connected<\/h2>\n\n\n\n<p>In today&#8217;s digital landscape, using a VPN is more important than ever. It encrypts your personal data, masks your online identity, and ensures that your browsing habits remain private from prying eyes and trackers. We want to ensure you get the most out of that protection. If you need more help after trying these steps, please email our support team at <strong>help@pcmatic.com<\/strong>.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cart.pcmatic.com\/go.asp?id=510740\">Still need to purchase the VPN? Buy here.<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Do you have PC Matic VPN but having troubles getting it connected? While VPNs are essential tools for privacy, occasional connectivity hiccups can happen. Whether your VPN isn\u2019t launching when your computer starts or specific websites refuse to load while it&#8217;s active, here is a quick guide to troubleshooting these common issues. Issue 1: The [&hellip;]<\/p>\n","protected":false},"author":83,"featured_media":68304,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6216],"tags":[],"class_list":["post-68288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troubleshooting Common PC Matic VPN Connectivity Issues<\/title>\n<meta name=\"description\" content=\"Do you have PC Matic VPN but having troubles getting it connected? 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