Although this isn’t the first time a lithium-ion (Li-Ion) battery exploded, it does appear to be the first time the seller and distributor are less than responsive regarding the incident. <\/p>\n\n\n\n
According to The Atlantic<\/a>, Nicholas Jones ordered a replacement Li-Ion battery for his laptop from Amazon. Shortly after installing it, there was a loud bang, and the battery exploded. The laptop burst into flames and caught his couch on fire. Jones also suffered burns as a result. <\/p>\n\n\n\n In an attempt to figure out what happened, he went back to the product listing and found other customers had shared a similar experience. He reported Amazon refused to put him in contact with the seller, and never assumed responsibility for the incident. Jones stated<\/a>, <\/p>\n\n\n\n \u201cThey [Amazon] weren\u2019t even like, \u2018We\u2019ll get to the bottom of it. It was, \u2018We\u2019ll put you on hold for 45 minutes until you get annoyed and hang up.’ I was a little naive. I thought, This billion-dollar entity\u2014they\u2019ll at least cover my losses<\/em>. What did I really expect? It is a big company, and they treated me like a big company.\u201d <\/p><\/blockquote>\n\n\n\n As mentioned earlier, this isn’t the first time customers have reported issues with Li-Ion batteries. Over the course of the last five years, major electronics companies have recalled Li-Ion batteries due to explosion hazards, including HP<\/a>, Samsung<\/a>, Sony<\/a>, Lenovo<\/a>, and Toshiba<\/a>. <\/p>\n\n\n\nOther Li-Ion Issues<\/h4>\n\n\n\n