{"id":59115,"date":"2018-05-15T13:42:10","date_gmt":"2018-05-15T18:42:10","guid":{"rendered":"https:\/\/www.pcmatic.com\/blog\/?p=59115"},"modified":"2018-05-15T13:42:10","modified_gmt":"2018-05-15T18:42:10","slug":"view-top-rob-chengs-ceo-letter","status":"publish","type":"post","link":"https:\/\/www.pcmatic.com\/blog\/view-top-rob-chengs-ceo-letter\/","title":{"rendered":"A View from The Top &#8211; PC Pitstop CEO Letter"},"content":{"rendered":"<h3>A Recap on Q1 2018<\/h3>\n<p><span style=\"font-weight: 400;\">Twice a year, we hold company meetings. \u00a0These meetings are mandatory and each employee must give a 12-minute presentation on their work and personal status during the prior six months. \u00a0The primary purpose of the meeting is to improve teamwork and communication, which can be a challenge in a work-at-home company.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This spring, we were in Nashville, TN, Music City. \u00a0For lunch and dinner, employees are assigned a random group of coworkers. \u00a0Last evening, the company converged at the hotel bar before separating into our random groups. \u00a0It was easy to spot us, because our employees, while traveling, wear PC Matic apparel. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the bar, a Philadelphia man, his wife, daughter, and granddaughter, were enjoying some of the ubiquitous Nashville live music. \u00a0He noticed me, smiled and shook my hand. &#8220;Windows is a sieve, and your company fixed it. Thank you. I am amazed at what you have accomplished,&#8221; he exclaimed. \u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">He maintained eye contact and his enthusiastic praise. \u00a0&#8220;Thank you so much,&#8221; I blushed in a failed attempt to deflect. \u00a0His daughter intervened, and apologized. &#8220;No apologies necessary,&#8221; I grinned. \u00a0We took a selfie, and I returned to talking to my coworkers. I later learned that he approached a half dozen other employees with similar accolades. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The man and his family are some of the millions of PC Matic customers. \u00a0Thank you!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I travel frequently for work, and I proudly sport a shirt with the PC Matic green shield. \u00a0I can walk the airports and public spaces because I know that our customers do not get infected. \u00a0The white list works and it is made in America.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Earlier this year, I met another PC Matic customer in Alpharetta, Georgia, Jeff Gaynor. \u00a0Mr. Gaynor spent his entire career in public service, first in the military and later focused on the security of our nation&#8217;s infrastructure. \u00a0Jeff was the CEO of InfraGard, a 50,000 strong group of professionals, dedicated to preventing hostile acts against the United States including cyber attacks. \u00a0In his retirement, he is CEO of American Resilience, a non-profit focused on educating Congress to the severe consequences of a successful cyber attack to the federal government.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">I was in Greenville, SC, as the news of a successful ransomware breach to the city of Atlanta unfolded. \u00a0The first person I called was Jeff Gaynor. &#8220;It&#8217;s going to escalate,&#8221; he presciently whispered. Later that day, the mayor, with that deer-in-the-headlights look, warned the public that the breach could expose all citizens\u2019 bank and personal information. \u00a0It was indeed escalating. Modern ransomware encrypts and cripples digital infrastructure, but it does not steal. At least, not yet. Later, the city of Atlanta turned off the airport wifi service, and moved the police to paper tickets. As of this writing, three weeks after the breach, the city of Atlanta still has not returned to normal operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For me, Atlanta is a wake up all. \u00a0Our technologies are newer, made in America and our customers do not get infected. \u00a0The massive security hole is our continued reliance on archaic black list security products. \u00a0We need to deliver our message more forcefully and aggressively until white list security changes the fabric of our nation&#8217;s infrastructure.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One final note. \u00a0Thank you to all of our loyal customers. \u00a0You have chosen the best antivirus and more importantly, you have chosen not to be infected.<\/span><\/p>\n<p>For access to the full Q1 2018 newsletter, click <a href=\"https:\/\/www.pcpitstop.com\/news\/Quarterly_Report\/default.asp\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Recap on Q1 2018 Twice a year, we hold company meetings. \u00a0These meetings are mandatory and each employee must give a 12-minute presentation on their work and personal status during the prior six months. \u00a0The primary purpose of the meeting is to improve teamwork and communication, which can be a challenge in a work-at-home [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":57210,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[5502],"tags":[2978,73,5503],"class_list":["post-59115","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-q1-2018-newsletter","tag-ceo","tag-pc-pitstop","tag-q1-2018-newsletter"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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