{"id":58349,"date":"2017-11-29T11:36:26","date_gmt":"2017-11-29T17:36:26","guid":{"rendered":"https:\/\/www.pcmatic.com\/blog\/?p=58349"},"modified":"2017-11-29T11:36:26","modified_gmt":"2017-11-29T17:36:26","slug":"getting-legitimate-pc-matic-support","status":"publish","type":"post","link":"https:\/\/www.pcmatic.com\/blog\/getting-legitimate-pc-matic-support\/","title":{"rendered":"Legitimate PC Matic Support – Where and How to Access It"},"content":{"rendered":"

How to Get PC Matic Support<\/h3>\n

Recently it has been brought to our attention there are several different companies and support organizations that are claiming to provide technical support for PC Matic.\u00a0 Please know, PC Matic is in no way affiliated with these companies, nor can we confirm their legitimacy.\u00a0 Legitimate PC Matic support is available through our online help desk from 8:00 a.m. to 1 a.m. EST.\u00a0\u00a0In our 18+ years of business we have found online and email support to be the most effective and efficient for our consumers.<\/p>\n

Does PC Matic support cost me anything?<\/h4>\n

Absolutely not!\u00a0 Our trained technical support team is available seven days a week\u00a0from 8 a.m. to 1 a.m. EST to help you with all of your support needs, free of charge!\u00a0 If anyone claims to be from PC Matic, or is offering assistance for PC Matic, with a charge associated, they are not from PC Matic.\u00a0 Often times, these are technical support scams.<\/p>\n

6 Ways to Contact PC Matic<\/h4>\n
    \n
  1. \u00a0Online support can be accessed directly at www.pcmatic.com\/help<\/a><\/li>\n
  2. Direct support requests can be sent to pcmatic@pcpitstop.com<\/li>\n
  3. A link to our support page can be found on www.pcpitstop.com<\/a> as by clicking “Support” followed by “Customer Service”\u00a0\"\"<\/li>\n
  4. A link to our support page can also be found on www.pcmatic.com\/consumer\/<\/a> as by clicking “Support” followed by “Customer Service”.\"\"<\/li>\n
  5. Our support page can also be found within the PC Matic application.\"\"<\/li>\n<\/ol>\n

    6.\u00a0\u00a0 You can also submit a product question through our Forums<\/a>.<\/p>\n

    How do I submit a request for assistance for my PC Matic software?<\/h4>\n
      \n
    1. Go to\u00a0www.pcmatic.com\/help<\/a>, or access our support page via www.pcmatic.com<\/a> or www.pcpitstop.com<\/a> as described above.<\/li>\n
    2. You will need to click on “Technical Support” then answer what kind of support you’re requesting.\u00a0\u00a0\"\"<\/li>\n
    3. You will then be prompted to answer questions based upon your assistance needs.<\/li>\n
    4. If you have not found your question within the list of provided options, you may click on on “My Issue Is Not Here”, as seen below:\u00a0\"\"<\/li>\n
    5. If you are still in need of technical assistance, you will have the option to create a help desk ticket, as seen here.\u00a0\u00a0\"\"<\/li>\n
    6. To submit the ticket, scroll down and click on “Submit Ticket”.<\/li>\n
    7. Upon completion you will receive a help desk ticket number, with instructions to check your email for a confirmation email from csticket@pcpitstop.com.<\/li>\n<\/ol>\n

      To access the full PC Matic User Guide, click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

      How to Get PC Matic Support Recently it has been brought to our attention there are several different companies and support organizations that are claiming to provide technical support for PC Matic.\u00a0 Please know, PC Matic is in no way affiliated with these companies, nor can we confirm their legitimacy.\u00a0 Legitimate PC Matic support is […]<\/p>\n","protected":false},"author":54,"featured_media":56913,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[109],"tags":[108,4919,4615],"class_list":["post-58349","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pc-matic-blog","tag-pc-matic","tag-pc-matic-support","tag-technical-support"],"yoast_head":"\nLegitimate PC Matic Support - 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