{"id":33460,"date":"2012-06-12T17:40:07","date_gmt":"2012-06-12T17:40:07","guid":{"rendered":"https:\/\/www.pcmatic.com\/blog\/?p=33460"},"modified":"2012-06-14T12:25:04","modified_gmt":"2012-06-14T12:25:04","slug":"it-pays-to-read-license-agreements-7-years-later","status":"publish","type":"post","link":"https:\/\/www.pcmatic.com\/blog\/it-pays-to-read-license-agreements-7-years-later\/","title":{"rendered":"It Pays To Read License Agreements (7 Years Later)"},"content":{"rendered":"<p><\/p>\n<p>Back in 2005, one lucky PC Pitstop customer won $1,000 by simply reading our End-User License Agreement (EULA) We temporarily added a clause to our EULA offering money to anyone who contacted us, but it took five months and more than 3,000 sales before the first person &#8211; dropped us a line asking about the clause.<\/p>\n<p>7 years later &#8212; our experiment continues to garner attention in articles detailing the dangers of unread EULAs.<\/p>\n<p>&nbsp;<\/p>\n<blockquote><p>EULAs. Who reads them? They are lengthy and boring to read especially when all you want to do is to continue and use the application or game that is supposed to be installed. However, believe it or not, there are a lot of ridiculous clauses that you have agreed upon when installing the application. Some of them are excusable while others can be a violation to some as well. Nevertheless, that is the fault from not reading the EULAs. We\u2019re not saying that you should be reading it every time you want to install something but here are just some of the things that you shouldn\u2019t be surprised that you have agreed to.<br \/>\n<a href=\"http:\/\/www.techzed.net\/2012\/05\/04\/ridiculous-eulas-that-you-agreed-upon\/\" target=\"_blank\">Ridiculous EULAs that You Agreed Upon&#8211;techzed.net (May 2012)<\/a><\/p><\/blockquote>\n<blockquote><p>Let\u2019s be honest, no one reads EULA\u2019s (End User Licensing Agreement) \u2013 we all just scroll down to the bottom and click \u201cI Accept\u201d. EULAs are full of confusing legalese to make them incomprehensible to the average person \u2013 no one actually wants us reading them (you could use EULAlyzer, which reads them for you). That explains how these ridiculous clauses can exist in EULAs without any outcry.<\/p>\n<p><a href=\"http:\/\/www.makeuseof.com\/tag\/10-ridiculous-eula-clauses-agreed\/\" target=\"_blank\">10 Ridiculous EULA Clauses That You May Have Already Agreed To&#8211;makeuseof.com (April 2012)<\/a><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div class=\"TWIIGSPOLL\"> <script type=\"text\/javascript\" src=\"http:\/\/www.twiigs.com\/poll.js?pid=95442&#038;color=\"><\/script> <\/p>\n<div class=\"TWIIGSPOLLpolllink\" style=\"background-color: transparent; background-image: none; border-style: none; clear: none; display: block; float: none; position: static; visibility: visible; height: auto; line-height: normal; width: auto; margin-top: 10px; margin-right: 0; margin-bottom: 0; margin-left: 0; outline-style: none; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; clip: auto; overflow: hidden; vertical-align: baseline; z-index: auto; letter-spacing: normal; text-align: right; text-decoration: none; text-indent: 0; text-shadow: none; text-transform: none; white-space: normal; word-spacing: normal;\"> <a class=\"TWIIGSPOLLmorelink\" href=\"http:\/\/www.twiigs.com\/\" style=\"background-color: transparent; background-image: none; border-style: none; clear: none; display: inline; float: none; position: static; visibility: visible; height: auto; line-height: normal; width: auto; margin-top: 0; margin-right: 0; margin-bottom: 0; margin-left: 0; outline-style: none; padding-top: 0; padding-right: 0; padding-bottom: 0; padding-left: 0; clip: auto; overflow: hidden; vertical-align: baseline; z-index: auto; letter-spacing: normal; text-align: left; text-indent: 0; text-shadow: none; text-transform: none; white-space: normal; word-spacing: normal; font-weight: bold;\">poll by twiigs.com<\/a> <\/div>\n<\/p><\/div>\n<p><em>Original PC Pitstop article published in Feb 2005<\/em><\/p>\n<h3>It Pays To Read License Agreements<\/h3>\n<p>by Larry Magid<\/p>\n<p>I have a deal for you.<br \/>\nIn exchange for a free piece of software that helps you keep<br \/>\ntrack of your passwords and other log on information,<br \/>\nI&#8217;m going to install other programs on your PC that will track your web<br \/>\nsurfing and display advertising that pops-up on your screen.<br \/>\nThere will also be other types of ads on your computer based on information we collect.<\/p>\n<p>Does that sound like a good deal to you? Well, if you&#8217;re one of the many Windows<br \/>\nusers who have installed eWallet software from Gain Publishing that&#8217;s exactly what you<br \/>\nagreed to do. But you already know that because you read the End User License Agreement<br \/>\nor &#8220;EULA&#8221; that was available prior to installing the program. You did read it right? Of<br \/>\ncourse you did; before you could install the software you had to check a box<br \/>\ncertifying that you read the agreement.<br \/>\nLegally speaking, that&#8217;s the same thing as signing a contract with pen and ink.<\/p>\n<p>OK, let&#8217;s be honest. You didn&#8217;t really read the EULA.<br \/>\nHow do I know? Because hardly anyone does.<br \/>\nTo prove that point, PC Pitstop included a clause in one of its own<br \/>\nEULAs that promised anyone who read it, a &#8220;consideration&#8221; including money<br \/>\nif they sent a note to an email address listed in the EULA.<br \/>\nAfter four months and more than 3,000 downloads, one person finally wrote in.<br \/>\nThat person, by the way, got a check for $1,000 proving, at least for one person,<br \/>\nthat it really does pay to read EULAs.<\/p>\n<div style=\"float: right; width: 438px; margin: 4px;\"><img fetchpriority=\"high\" decoding=\"async\" src=\"\/images\/spycheck\/consider.jpg\" alt=\"\" width=\"438\" height=\"242\" border=\"0\" \/><\/p>\n<p style=\"font-size: 85%; font-weight: bold;\">Is anyone reading this? PC Pitstop offered a financial incentive in its EULA,<br \/>\nand it took four months before anyone responded.<\/p>\n<\/div>\n<p>Although this is not a scientific sample, it does prove a point.<br \/>\nPeople don&#8217;t read EULAs.<br \/>\nWhen we download and install software, we&#8217;re usually in a hurry to take advantage<br \/>\nof whatever it offers.<br \/>\nThat EULA is just one more thing to spend time on, and we&#8217;re<br \/>\nnot just talking about a couple of minutes.<br \/>\nThe December 2004 End User License agreement<br \/>\nthat accompanies eWallet and other programs from the GAIN network<br \/>\nis 2,550 words long&#8211;that&#8217;s seven printed pages.<\/p>\n<p>To its credit, not everything in Gain&#8217;s EULA is in legalese.<br \/>\nYou don&#8217;t have to pay a Harvard law graduate $300 an hour to understand the first paragraph:<\/p>\n<blockquote><p>&#8220;GAIN Publishing offers some of the most popular software available<br \/>\non the Internet free of charge (&#8220;GAIN-Supported Software&#8221;) in exchange for<br \/>\nyour agreement to also install GAIN AdServer software (&#8220;GAIN&#8221;), which will<br \/>\ndisplay Pop-Up, Pop-Under, and other types of ads on your computer based<br \/>\non the information we collect as stated in this Privacy Statement.<br \/>\nWe refer to consumers who have GAIN on their system as &#8216;Subscribers.&#8217; &#8220;<\/p><\/blockquote>\n<p>The rest of GAIN&#8217;s EULA is also pretty clear. If you take the time to read it, you&#8217;ll realize that you&#8217;re giving the company permission to install software that &#8220;collects certain non-personally identifiable information about your Web surfing and computer usage.&#8221; This, according to the agreement, &#8220;includes the URL addresses of the Web pages you view and how long you view Web pages; non-personally identifiable information on Web pages and forms including the searches you conduct on the Internet; your response to online ads; Zip code\/postal code; country and city; standard web log information and system settings; what software is on the computer.&#8221;<\/p>\n<div style=\"float: right; width: 307px; margin: 4px;\"><img decoding=\"async\" src=\"\/images\/spycheck\/ewallet.jpg\" alt=\"\" width=\"307\" height=\"228\" border=\"0\" \/><\/p>\n<p style=\"font-size: 85%; font-weight: bold;\">Gator&#8217;s eWallet EULA is contained in this small box but it is 7 printed pages long.<\/p>\n<\/div>\n<p>So what&#8217;s the harm in collecting &#8220;non-personally identifiable information?&#8221;<br \/>\nAfter all, isn&#8217;t that done all the time?<br \/>\nWell there are certainly examples of such collection.<br \/>\nMany legitimate web sites, for example, keep track of the number of<br \/>\nvisitors and where they go the site.<br \/>\nThis information is used to inform advertisers about a site&#8217;s popularity<br \/>\nand to give the site owners a better understanding of what parts of<br \/>\nthe site are doing well and what sites are now.<br \/>\nAdvertisers, of course, want to know how many people have viewed<br \/>\ntheir ad as well as &#8220;clickthrough&#8221; rates and other information.<\/p>\n<p>But there is a big difference between collecting non-personal information<br \/>\nabout what visitors are doing on your own site and tracking<br \/>\n&#8220;the URL addresses of the (other) Web pages you view and how long you view Web pages.&#8221;<\/p>\n<p>Real live brick and mortar department stores, for example, do collect statistics<br \/>\nabout what sections of the store people are visiting, how long they spend<br \/>\nthere and what they buy. It&#8217;s basic research.<br \/>\nBut imagine if you visited a store one day and they planted a bug on your<br \/>\nperson that followed you around to all the other stores you visited?<br \/>\nWhile they were at it, they tracked your reading behavior,<br \/>\nwhat TV shows you watched and maybe even who you talked with.<br \/>\nThey&#8217;re not writing down your name, but they are following you around.<br \/>\nWould this be legal? It might be, if they had you sign a contract specifically<br \/>\nallowing it before they let you in the store.<\/p>\n<p>And by the way, they&#8217;re not just following you around.<br \/>\nThey&#8217;re also getting in your way, making it harder for you to walk from place to place.<br \/>\nMaking it harder to start your car and slowing it down once you start it.<br \/>\nThey might even cause you to stumble now and then.<br \/>\nThat&#8217;s a lot like spyware and adware; it takes up hard drive space, memory,<br \/>\nand other resources.<br \/>\nAlso, it can significantly degrade your Internet connection because spyware is<br \/>\ngoing out over the Internet to get information to display and, in some cases,<br \/>\nsending out information from your PC.<br \/>\nIn other words, it is using your resources&#8211;resources that you paid for.<\/p>\n<p>GAIN is far from the only company that asks you to &#8220;sign&#8221; an agreement with<br \/>\nserious implications.<br \/>\nMarketscore, which bills itself as an Internet marketing research company,<br \/>\noffers a service which, it claims, can speed up your web surfing<br \/>\nand protect you from viruses.<br \/>\nWhether or not it actually speeds up your service is debatable, but one thing is for sure.<br \/>\nIf you read Marketscore&#8217;s privacy policy you&#8217;ll learn that the company<br \/>\n&#8220;monitors all of your Internet behavior, including both the normal<br \/>\nweb browsing you perform, and also the activity you may have through<br \/>\nsecure sessions, such as when filling a shopping basket or filling out an<br \/>\napplication form that may contain personal financial and health information.&#8221;<\/p>\n<p>The company says that it has all sorts of procedures in place to<br \/>\n&#8220;restrict the third party&#8217;s use of the information we provide.&#8221;<br \/>\nThat&#8217;s all well and good, but even if the company is as sincere and diligent<br \/>\nas it says it is, things can change.<br \/>\nAnd, if the company does decide to change its policy on how it handles<br \/>\npersonally identifiable information, it &#8220;will notify you by posting proposed<br \/>\nchanges to this Privacy Statement and on our web site.&#8221;<br \/>\nThose changes &#8220;will be effective immediately upon such posting.<\/p>\n<p>And don&#8217;t think that can&#8217;t happen.<br \/>\nEven if the current owners are committed to keeping information private,<br \/>\nthere is no guarantee that the company won&#8217;t be sold.<br \/>\nIf it goes bankrupt, there is even the possibility of your information<br \/>\nbeing sold to pay off creditors.<\/p>\n<p>You may wonder whether these licenses are legal. Most of them do<br \/>\nhold up in court as long as they are reasonably clear, according to Parry Aftab, an<br \/>\nattorney specializing in Internet privacy and security law<br \/>\n(<a href=\"http:\/\/www.aftab.com\" target=\"_blank\">www.aftab.com<\/a>).<br \/>\n&#8220;The courts have said that if you click on something saying &#8216;I agree&#8217; then it&#8217;s legal consent.&#8221;<br \/>\nThere are exceptions however.<br \/>\n&#8220;If it&#8217;s not legally clear enough, you haven&#8217;t given consent to anything<br \/>\nbecause there is no meeting of the minds.<br \/>\nIt goes back to basis of contract law from 500 years ago.<br \/>\nYou have to both agree on what you are agreeing on.&#8221;<br \/>\nIn other words, if the agreement is incomprehensible, it may be unenforceable,<br \/>\naccording to Aftab.<\/p>\n<p>Another exception has to do with minors.<br \/>\n&#8220;Kids,&#8221; according to Aftab, &#8220;are under state contractual age which is sometimes<br \/>\n16 and sometimes 18.<br \/>\nIf the site requires the person to make an affirmative representation<br \/>\nthat they are over the age of 18, it may keep the company out of trouble<br \/>\nbut it&#8217;s still not enforceable.&#8221;<\/p>\n<p>This is an important distinction because a lot of spyware and adware is<br \/>\nbundled with programs that are marketed to children and teenagers.<\/p>\n<p>The fact that a EULA might not be legally enforceable is of little solace<br \/>\nbecause it is being enforced on you whether you like it or not.<br \/>\nOnce the program is installed on your PC, the damage is being done and<br \/>\nit doesn&#8217;t even matter if the contract that you or your child agreed to may be invalid.<br \/>\nSimply by using your computer, you&#8217;re upholding your part of that contract<br \/>\nby giving up information.<\/p>\n<p>Attorney Aftab says that even though the courts have ruled on the legality of EULAs,<br \/>\nthere are still some grey areas that need to be ironed out.<br \/>\nAnd, of course, the courts are basing their rulings on current law.<br \/>\nThere are some in Congress who alarmed at the growth of spyware and a<br \/>\nnumber of bills have been discussed that could impact the way these EULAs are written,<br \/>\nagreed to and enforced.<\/p>\n<p>In the mean time, it&#8217;s &#8220;user beware.&#8221;<br \/>\nA click of the mouse, like a stroke of a pen, can get you into a heap of trouble.<br \/>\nBe careful, be aware and read those EULAs.<\/p>\n<p><em><br \/>\nLarry Magid is a syndicated technology columnist and broadcaster for two decades,<br \/>\nand contributes to CBS News, the New York Times, U.S. News &amp; World Report<br \/>\nand other publications.<br \/>\n<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p><img decoding=\"async\" src=\"http:\/\/techtalk.pcpitstop.com\/wp-content\/uploads\/20091214eula.jpg\" alt=\"eula\" class=\"attachment wp-att-7167 alignleft\" \/><\/p>\n<p>7 years after one lucky PC Pitstop customer won $1,000 by simply reading our End-User License Agreement (EULA) &#8212; our experiment continues to garner attention in articles detailing the dangers of unread EULAs.<\/p>\n","protected":false},"author":12,"featured_media":66012,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2985,12],"tags":[2394,3540],"class_list":["post-33460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press","category-the-pit-blog","tag-eula","tag-user-license-agreements"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>$1000 for Reading a EULA (7 Years Later)<\/title>\n<meta name=\"description\" content=\"7 years after one lucky PC Pitstop customer won $1,000 by simply reading our End-User License Agreement (EULA) -- our experiment continues to garner attention in articles detailing the dangers of unread EULAs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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