How to Reset Your Browser
If your browser is not behaving as it should, sometimes the best option is to reset the browser back to its ‘factory’ default.
Follow the steps below based on the browser you are using:
Internet Explorer
1.Open Internet Explorer
2.Click the gear menu (upper right corner), and select Internet options.
3.Click over to the Advanced tab
4.Click the Reset button at the bottom of the Internet Options window.
http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings
Chrome
1. Open Chrome
2. Now type chrome://settings into the address bar of the browser and hit Enter. You can also click the three menu bar button in the top right hand corner and choose settings from the list.
3. Scroll towards the end and click on Show Advanced settings.
4. Toward the end you will see the Reset browser settings button. Click on Reset again in the dialog box to confirm.
Microsoft Edge Browser
1. Open Microsoft Edge
2. Click the three menu dots in the top right hand corner.
3. Click on Settings at the bottom of the list.
4. Click on Clear Browsing Data, check off the corresponding boxes with the image below and click clear at the bottom.
Mozilla Firefox
1.Open Firefox
2.Click the Firefox menu button, point to Help, and select Troubleshooting Information.
3.Click the Refresh Firefox button on the Troubleshooting Information page.
Note: Firefox will erase your extensions and themes, browser preferences, search engines, site-specific preferences, and other browser settings. However, Firefox will attempt to preserve your bookmarks, history, passwords, form history, and cookies.
The Reset feature accomplishes this by creating a new profile for you, copying this important data over. Your old profile will be placed on the desktop in a folder titled “Old Firefox Data.” If you lose important data in the reset, you can attempt to recover it from this folder. If you don’t need the folder, you’re free to delete it.
https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Tips from Bob Rankin on When (and when NOT) to reset your browser…
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Thank You , for that quick and reassuring message for support Ticket # EIX-529-57931 , I was surprised at the speed for Help in this matter. I am very pleased that I have FINNALY found a service that delivers on its word.
Thank you for the amazing words Peter! I’m so glad you’re enjoying our product. Have a wonderful holiday season!
Thanks but they locked my pc with password, I can’t get into it, not are they smooth, with I need to chunk the hard drive?
Are you able to access our help desk at http://www.pcmatic.com/help? Perhaps they could help troubleshoot. Or you can always check out our forms: https://forums.pcpitstop.com/
I am not certain if you were hit with ransomware, or what the case may be, but perhaps the above resources will help. Good luck!!
I cant even run pcmatic because of some kind of crazy popups that mysteriously started happening when I launch pcmatic. They told me to reset my browser….I dont know what Im paying for now!
Please file a helpdesk ticket via http://www.pcmatic.com/help. There is no reason why you should be experiencing popups after installing the product. Our professionals are available to assist you seven days a week. I am confident they can resolve whatever issue is occurring. Thank you for your patience.
I’ve done everything except Firefox Mozilla whatever that’s called and I don’t use any of those so I don’t know how to work it no matter what your direction say so it’s still with me the same problem so I don’t know what to do next but you have to help me please call me to have a one-on-one conversation because I can’t do this on my own my number is 231 912-9818 thank you Linda Smith
Linda- have you submitted a help desk ticket via http://www.pcmatic.com/help?
Thanks, Pit Crew. Question: Do I not pay for your program to be kept safe from invasion? Telling me after the fact how to reset is cold comfort.
I triedmto reset did my reboot. unknown at this time
I got hung up on the Chrome window. Can't type there; Was there another browser?
I can’t type in search box after searching for example from Google I’ll select LLBean, then can’t type or put curse is search bar. Can you help me?